Senior/ Retail Associate - Singapore Zoo

Mandai Wildlife Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Mandai Wildlife Group is seeking a Retail Associate to deliver exceptional customer service at their wildlife park. The role involves assisting guests, maintaining store displays, and being knowledgeable about park offerings. Ideal candidates should have at least 1 year of relevant experience and a passion for service.

Qualifications

• Minimum GCE 'N' levels required.
• At least 1 year of customer service experience preferred.
• Friendly and service-oriented approach.

Responsibilities

• Deliver exceptional customer service and answer guest queries.
• Maintain store cleanliness and visual displays.
• Operate point-of-sales system accurately.

Skills

Customer Service

Communication Skills

Sales Skills

Education

GCE 'N' Levels

Job description

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Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renowned wildlife parks connecting visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces, and an eco-friendly resort.

Main Duties And Responsibilities

• Uphold and demonstrate Mandai Wildlife Group values - ETHICS (Excellence, Teamwork, Hospitality, Integrity, Care for Wildlife, Sustainability).
• Deliver exceptional customer service to guests and answer guest queries.
• Acquire and demonstrate product knowledge and recommend suitable merchandise to guests.
• Ensure prices are reflected correctly on price tags.
• Maintain visual displays of merchandise, price tags, and ensure store cleanliness and tidiness of displays.
• Stay up-to-date and share relevant park membership, conservation efforts, and related information with guests to provide a holistic experience.
• Work with supervisors to drive sales and seize opportunities in upselling products.
• Process stock counts and receiving of stocks.
• Maintain store cleanliness and ensure displays are well-stocked in a timely manner.
• Operate point-of-sales system and ensure accuracy in sales and inventory in compliance with standard operating procedures.

Requirements

• Minimum GCE 'N' levels
• Minimum 1 year of relevant customer service experience
• Friendly and approachable with a passion for service
• Service-oriented with good communication skills
• Able to lift heavy stocks
• Able to work on weekends and public holidays

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Travel Arrangements

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