Senior/ Retail Associate - Singapore Zoo

Borr Drilling; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A leading wildlife reserve in Singapore seeks a customer service representative to provide exceptional guest experiences. Responsibilities include delivering product knowledge, operating POS systems, and ensuring store maintenance. Ideal candidates will have strong communication skills and a passion for service, ready to help in a dynamic environment.

Qualifications

• Friendly and approachable personality.
• Minimum of 1 year experience in customer service.
• Ability to handle heavy stocks.

Responsibilities

• Deliver exceptional customer services to guests.
• Ensure accurate price tags and visual displays.
• Operate point-of-sale system maintaining inventory accuracy.

Skills

Customer Service

Communication Skills

Product Knowledge

Education

GCE 'N' levels

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Main Duties And Responsibilities

• Uphold and demonstrate Mandai Wildlife Group values - ETHICS (Excellence, Teamwork, Hospitality, Integrity, Care for Wildlife, Sustainability).
• Deliver exceptional customer services to guests and answer guest queries.
• Acquire and demonstrate product knowledge and recommend suitable merchandise to guests.
• Ensure prices are reflected correctly on price tags.
• Upkeep the visual displays of merchandise, price tags and ensure store cleanliness and tidiness of displays.
• Stay up-to-date and be open to share with guest relevant park membership, conservation efforts and related information in aid of providing a holistic experience to guest.
• Work with supervisors to drive sales and seize opportunities in upselling products.
• Process stock count and receiving of stocks.
• Upkeep store cleanliness and tidiness of displays, ensuring display are well stocked in a timely manner.
• Operate point-of-sales system and ensure accuracy in sales and inventory in compliance of standard operating procedures.
  
  

Requirements

• Minimum GCE 'N' levels
• Minimum 1 year of relevant formal/informal experience in customer service-related role
• Friendly and approachable with a passion for service
• Service oriented with good communication skills
• Able to lift heavy stocks
• Able to work on weekends and Public Holidays