Senior Retail Associate | 5-Day Shift | Up to $2,800 + Commission

HEY ROCKET PTE LTD; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player in travel retail seeks passionate Senior Retail Associates to enhance customer experiences at key transport hubs. In this dynamic role, you will engage with customers, drive sales, and support daily store operations. Ideal candidates should possess strong communication skills and a positive attitude, thriving in a fast-paced environment. This is a fantastic opportunity to grow your career in retail while being part of a supportive team dedicated to excellence.

Qualifications

• 3+ years of retail experience with strong customer service skills.
• Ability to work under pressure and mentor new team members.

Responsibilities

• Drive sales through upselling and cross-selling techniques.
• Maintain store organization and assist in visual merchandising.

Skills

Customer Service

Sales Techniques

Communication Skills

Team Leadership

Basic Computer Skills

Job description

About the Client

Our client is a well-established travel retail company with retail outlets located in key transport hubs such as airports and ferry terminals. They carry a wide range of well-known international brands in fashion, beauty, food, and convenience. The team is committed to delivering excellent customer service and creating a seamless shopping experience for travelers. This is a great opportunity for individuals who enjoy retail work and want to grow their careers in a fast-paced, customer-facing environment.

Who We’re Looking For

We are looking for passionate, service-oriented individuals with at least 3 years of retail experience to join as Senior Retail Associates. If you enjoy engaging with customers, supporting daily store operations, and building a career in retail, this could be the role for you.

Job Description

As a Senior Retail Associate, you’ll play a key role in supporting the daily operations at Singapore Changi airport and ferry terminal retail outlets. Your responsibilities include:

Sales & Customer Experience

• Drive sales through upselling and cross-selling techniques

• Deliver excellent customer service using OSCAR techniques

• Address customer inquiries, complaints, refunds, and exchanges professionally

• Stay updated on product features, promotions, and retail trends

• Mentor and guide new team members on products, promotions, and brand standards

• Maintain a polished, professional image at all times

Cashiering Duties

• Process transactions accurately and courteously

• Handle various payment methods efficiently

• Maintain accurate records of cash float and daily cash sheets

Store Operations & Merchandising

• Maintain cleanliness and organization of the store

• Ensure proper price labeling and attractive product displays

• Support stock receiving, transfers, packing, and inventory checks

• Conduct daily stock counts and flag any irregularities

• Assist in visual merchandising and provide feedback to the team

• Support store initiatives, promotional activities, and new setup requirements

• Assist in opening/closing procedures and register balancing

• Lead by example and support the team during peak periods

Job Requirements

• Good communication and interpersonal skills

• Able to work under pressure during peak periods

• Passionate about retail with strong selling skills

• Fluent in English; additional language skills are an added advantage.

• Positive attitude and team player

• Basic computer skills

If you're passionate about retail and want to be part of a supportive team with room to grow, we’d love to hear from you. Apply now!

Sean Chi (R21103678)

Hey Rocket Pte Ltd (EA 21C0816)