Senior Restaurant Manager

RE&S; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading restaurant chain seeks a dynamic Restaurant Manager to oversee operations at their Pedra Branca location. The successful candidate will lead a team, ensuring high-quality service and training staff while managing daily operations and customer interactions. This role offers the opportunity to enhance service standards and train new hires in a vibrant environment.

Qualifications

• Experience in a similar role in a restaurant environment.
• Strong leadership skills to manage and train staff.
• Ability to resolve customer complaints efficiently.

Responsibilities

• Lead and manage day-to-day restaurant operations.
• Ensure quality service and address any service issues.
• Conduct training and induction for new hires.

Skills

Leadership

Customer Service

Team Coordination

Job description

• Provide guidance and day-to-day training to staff within assigned area
• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience
• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team
• Check readiness of restaurant for service day and brief service crew on staffing roster for service day
• Manage customer flow and seating arrangement
• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary
• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary
• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues
• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task
• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards u2022 Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant
• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions
• Provide training to encourage role rotation amongst service staff
• Train and monitor staff in the company SOPs (standard operating procedures)
• Ensure workplace safety practices