Senior/ Reservation Sales Executive (Fluent in Japanese)

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality management company in Singapore is seeking a reservations specialist to handle bookings and customer interactions for various hotels and serviced residences. The ideal candidate should possess a diploma, fluency in Japanese, and strong communication skills. Responsibilities include managing reservations, liaising with guests and teams, and ensuring a seamless pre-arrival experience. This role involves shift work, including weekends and public holidays.

Qualifications

• Minimum Diploma in any field.
• Fluency in Japanese (spoken and written) is required to support the business operations in Japan.
• Knowledge in Property Management System will be an advantage.
• Proficient in MS Office, email system, reservations system will be an advantage.
• Display high level of customer service.
• Possess strong communication and administration skills.
• Able to adapt in a fast-paced environment.
• Able to work independently as well as a team.
• Able to work shifts, including weekends and public holidays (off-in-lieu if work on Public Holidays).

Responsibilities

• Be part of a dynamic Central Reservations team managing 18 hotels and 9 Serviced Residences.
• Handle reservations received via all channels timely and accurately according to SOPs.
• Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience.
• Maintain up-to-date information of all promotions and hotels information.
• Maximize opportunities through upselling techniques.
• Ensure proper filing and recording of all correspondences.
• Compliance with department’s related policies and procedures.
• Supports management as and when required.

Skills

Fluency in Japanese

Customer service

Strong communication skills

Administrative skills

Education

Diploma in any field

Tools

Property Management System

MS Office

Job description

Responsibilities

Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels and 9 Serviced Residences.

• Handle reservations received via all channels timely and accurately according to SOPs
• Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience
• Maintain up-to-date information of all promotions and hotels information
• Maximize opportunities through upselling techniques
• Ensure proper filing and recording of all correspondences
• Compliance with department’s related policies and procedures
• Supports management as and when required

Requirements

• Minimum Diploma in any field
• Fluency in Japanese (spoken and written) is required to support the business operations in Japan
• Knowledge in Property Management System will be an advantage
• Proficient in MS Office, email system, reservations system will be an advantage
• Display high level of customer service
• Possess strong communication and administration skills
• Able to adapt in a fast-paced environment.
• Able to work independently as well as a team
• Able to work shifts, including weekends and public holidays (off-in-lieu if work on Public Holidays)