Senior/ Reservation Agent

IHG Hotels & Resorts; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join Hotel Indigo as a Senior Reservation Agent, where you'll enhance guest experiences by efficiently managing reservation inquiries and promoting IHG products. With a focus on customer interaction, you'll contribute to achieving hotel targets while enjoying a competitive salary and benefits.

Benefits

Duty Meals

Birthday Off

Medical Benefits

Medical & Dental Benefits

Insurance Coverage

25-50% F&B Discount

Special Employee Rate

Room to Grow Opportunities

Qualifications

• Diploma or equivalent in Business Administration, Hotel Management, or a related field.
• 1 year’s related experience in reservations/front office.
• Supervisory experience is a plus.

Responsibilities

• Record and process reservations made via phone, fax, or email.
• Sell IHG products and services using up-selling techniques.
• Monitor reservation levels and prepare reports.

Skills

Problem Solving

Organizational Skills

Customer Interaction

Education

Diploma in Business Administration

Hotel Management

Tools

Computer Proficiency

Job description

Hotel Indigo colleagues are the people at the center of every new story. They make all guests feel welcome in the neighbourhood and at home in the hotel. At Hotel Indigo we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.

Hotel Indigo colleagues are warm, personal, and unscripted. They embrace the individuality and diversity of everyone. They enjoy iconic, worldly locations and are drawn to discovering what makes each of them unique. They are inspiring storytellers who inject positivity into their environment. They combine informality and fun with professionalism and sophistication.

Join us as a Senior / Reservation Agent in Hotel Indigo and Holiday Inn Express Katong! You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:

Record and process all reservation inquiries made by phone, fax or email efficiently and accurately and convert to sales where possible to meet hotel targets.

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
• Promote the Hotel’s (and IHG generally) products and services
• Prepare and execute action plans which increase reservation sales and associated business
• Record special billing arrangements for groups and conventions
• Work along with direct manager to participate in periodic trainings and keep up to date with the latest developments
• Maintain a high level of product and service knowledge about all IHG Hotels in your region
• Develop and maintain a regular pattern of sales call
• Record and process reservations made by phone/fax/email
• Process amendments to reservations such as extensions, early departures, etc.
• Maintain knowledge of special rates/ offers/ promotions
• Monitor reservation levels and inform Managers of current and future occupancy rates
• Prepare reports as requested
• Records and processes all reservation inquiries made by phone or email efficiently and accurately and converted to sales where possible to meet hotel targets
• Daily shared tasks include Arrival report check, reservations made yesterday, cashiering, email replies, and other side duties (subject to direction from the Reservation Manager)
  
  

Qualifications And Requirements

Diploma or equivalent in Business Administration, Hotel Management or related field, with 1 year’s related experience in reservations/front office experience including supervisory experience, or an equivalent combination of education and experience.

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Possesses problem solving and organizational and training abilities. Proficient in the use of computer.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

Duty Meals

Birthday Off

Medical Benefits

Medical & Dental Benefits

Insurance Coverage

25-50% F&B Discount at restaurants within IHG Singapore Hotels

Special Employee Rate at all IHG Hotels worldwide

Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo and Holiday Inn Express Katong brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6500 hotels in over 100 countries around the world.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.