Senior Relationship Officer

1011 United Overseas Bank Ltd; Singapore; On-site; SGD 39,000 - 67,000; Full time

Benefits offered by this job

Be a Part of the UOB Family

Job summary

1011 United Overseas Bank Ltd is seeking an Administration Specialist to support Sales Team with account opening processing and KYC/AML screening, ensuring accuracy and timely reporting. You will handle daily operations, governance checks, and customer servicing tasks in a fast-paced banking environment.

The role requires a diploma or degree in business or finance, 3–5 years in banking operations, attention to detail, and strong communication.

Qualifications

• Diploma or Degree in Business, Banking, Finance or related discipline.
• 3–5 years of experience in banking operations, customer servicing, account opening, or KYC/AML operations.
• Strong attention to detail and stakeholder management.

Responsibilities

• Provide administrative support and data entry in processing of account opening for Sales Team.
• Provide support for CASA KYC Name Screening and World Check including Governance & Control AML and KRCSA check.
• Provide sales reporting and tracking support in timely manner.
• Check and update Account and Card status for Sales team submission.
• Perform other duties as assigned by supervisor.
• Wealth Banking Daily Processing of Account Opening, Servicing Transactions, Pre and Post Sales Transactions, Voice Confirmation, EWF Maker Role.
• Provide administrative support in KYC Name Screening and World Check including Governance & Control for Sales Team.
• Expanded JD such as Sales Office Housekeeping - Ordering stationaries, Iron Mountain Archival Maintenance.

Skills

Attention to detail

Communication skills

Stakeholder management

Organizational skills

Multitasking

Customer-focused

Team player

Ownership

Integrity

Education

Diploma/Degree in Business, Banking, Finance

Tools

Microsoft Office

Job description

Company: 1011 United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

• Provide administrative support and data entry in processing of account opening for Sales Team
• Provide support for CASA KYC Name Screening and World Check including Governance & Control AML and KRCSA check
• Provide sales reporting and tracking support in timely manner
• Check and update Account and Card status for Sales team submission
• Perform other duties as assigned by supervisor
• Wealth Banking Daily Processing of Account Opening, Servicing Transactions, Pre and Post Sales Transactions, Voice Confirmation, EWF Maker Role
• Provide administrative support in KYC Name Screening and World Check including Governance & Control for Sales TeamNon-Sales Se rvicing Callback (Such as Returned Mail, Credit Card Overdue, Contact Center Servicing request for Common pool tagged customers)
• Expanded JD such as Sales Office Housekeeping - Ordering stationaries, Iron Mountain Archival Maintenance
• Perform other duties as assigned by supervisor

Requirements

• Diploma or Degree in Business, Banking, Finance, or a related discipline.
• 3 to 5 years of experience in banking operations, customer servicing, account opening, or KYC/AML operations preferred.
• Knowledge of KYC, AML, sanctions screening, and banking operations is advantageous.
• Strong attention to detail, organizational, and multitasking skills.
• Good communication and stakeholder management abilities.
• Proficient in Microsoft Office applications.
• Customer-focused and service-oriented.
• Strong risk and control mindset.
• Able to work accurately in a fast-paced environment.
• Team player with high integrity and ownership.

Additional Requirements

• Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications.

If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.