Senior Relationship Manager

Standard Chartered Bank; Singapore; Hybrid; SGD 70,000 - 120,000; Full time

Benefits offered by this job

Flexible working options

Wellbeing support

Learning and development opportunities

Competitive salary and benefits

Retirement savings program

Job summary

Standard Chartered Bank seeks a results-driven professional to maximize new business and deepen Priority Clients relationships. The role involves consultative financial analyses, market updates, and monthly sales planning with key managers to meet targets.

You will engage in marketing activities, prospecting, and after-sales service, while driving retention and referrals across diverse client groups in a global bank.

Qualifications

• 3+ years of experience in client acquisition, relationship management and retail banking.
• Excellent communication, interpersonal and relationship building skills.
• Self-starters and team players who enjoy working in an international environment.
• Experience in client networking.

Responsibilities

• Conduct professional, consultative financial analysis and profiling sessions with customers to meet their financial needs/objectives.
• Provide regular market information updates and trend analysis on local and international financial products to deepen relationships.
• Draw up monthly plans with the PB team manager/branch manager/PTL to achieve/exceed sales targets for new business and customer acquisition.
• Participate in marketing and promotional activities for customer acquisition.
• Source and call on individual prospects.
• Provide quality, efficient after-sales services.
• Manage attrition and retention of clients.
• Organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.
• Solicit referrals from other parts of SCB e.g. RMs from C&I, staff, etc.

Job description

Job Summary

Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment

Key Responsibilities

Implementation and oversight of the below individual responsibilities:

• To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.
• To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.
• In consultation with the PB team manager/ branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals.
• To participate in marketing and promotional activities for customer acquisition.
• To source and call on individual prospects.
• To provide quality, efficient after-sales services.
• To manage anti-attrition and retention of clients.
• To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.
• To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• 3+ years of experience in client acquisition, relationship management and retail banking.
• Excellent communication, interpersonal and relationship building skills.
• Self-starters and team players who enjoy working in an international environment.
• Experience inclient networking.

Role Specific TechnicalCompetencies

• Account Management (of HNW Individuals) Experience
• Client Acquisition Experience
• Experience in managing UAEmarkets
• Excellent Communication Skills to manage UAE clients
• Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc.).

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.

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