Main role:
Responsible for the development, implementation, and maintenance of the Quality Management System (QMS).
The Senior/Quality Manager serves as the quality figurehead for the site, driving a culture of compliance, responsiveness, and data-driven decision-making. The role involves ensuring the quality team is well-structured and providing guidance to reporting personnel.
JOB REQUIREMENTS / RESPONSIBILITIES
Quality Compliance
- Establish, implement, and maintain processes and documentation for the QMS according to ISO 13485 and FDA 21 CFR 820 standards for medical business, IATF 16949 for automotive, and ISO 9001 for technology.
- Manage, plan, and perform internal and external quality audits to ensure compliance.
- Report QMS performance regularly to executive management.
- Manage the site's Quality System, including CAPA, deviations, nonconformance, document control, supplier quality, complaints, and audits.
- Promote awareness of regulatory and customer requirements and ensure organizational compliance.
- Host regulatory and customer quality audits.
- Collaborate with suppliers to improve product quality and resolve issues, including supplier audits.
- Review and approve suppliers of components, raw materials, and services affecting product quality, and assist in supplier certification.
- Develop and implement site-wide GMP and related training programs to enhance quality awareness.
- Ensure compliance with ISO 14001 and other environmental regulations.
Quality Operations
- Ensure timely release of finished products after testing and inspection.
- Participate in planning and executing new product introductions, including validation and qualification strategies.
- Use problem-solving techniques to resolve product/process issues and implement improvements.
- Utilize data for decision-making, focusing on performance metrics for preventative and corrective actions.
- Drive continuous quality improvements and participate in cross-functional projects.
- Maintain complete and accurate quality records and ensure effective quality control operations.
- Oversee discrepancies or non-conforming products/materials, leading investigations and collaborating on dispositions.
- Serve as the quality contact for customer audits, complaints, and product issues.
- Develop and ensure the effectiveness of corrective and preventive actions.
- Lead cross-functional teams to resolve quality issues to meet plant goals.
- Provide leadership on QA matters, including quality systems, compliance, and material disposition.
- Adhere to safety and environmental standards and policies.
- Perform any other assigned tasks.
EDUCATION / ACADEMIC QUALIFICATION
- Bachelor's degree in Science or Engineering (e.g., Biomedical, Mechanical, Mechatronics, Chemical, Polymer, Industrial, Quality Management).
KEY REQUIRED EXPERIENCE, SKILLS, AND ABILITY
- Minimum 10 years of progressive experience in quality assurance and control in manufacturing or equivalent.
- Thorough knowledge of ISO 13485, FDA 21 CFR Part 820, Medical Device Directives, ISO 16949, and GMP requirements.
- Strong understanding of injection molding processes and tooling.
- Proficiency in Microsoft Office and engineering tools (FMEA, MSA, DOE, SPC, etc.).
- Skills in process analysis, problem solving, and process improvement using Lean Manufacturing methods.
- Ability to support product development, manufacturing, and release activities as directed by senior management.