Senior Project Manager, Arena Operations

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

Marina Bay Sands seeks an experienced Senior Project Manager to lead planning and coordination of arena operational-readiness workstreams from development through pre-opening and early operations. You will integrate venue operations, guest experience, licensing, and workforce considerations into design and delivery plans, reporting to the Vice President, Arena.

Responsibilities include providing structured operator input, developing operating plans and SOPs, coordinating stakeholder interfaces,

Qualifications

• Degree or diploma in venue management, event management, hospitality, business or related field.
• Relevant safety or project-management qualifications are advantageous.
• At least 12 years of progressively responsible experience in venue or arena operations.
• Experience leading cross-functional teams and complex stakeholder interfaces.

Responsibilities

• Provide operator input into arena design, development and coordination focusing on event operations and guest journeys.
• Develop and maintain integrated operational-readiness plans, SOPs and venue handbooks.
• Plan operational participation in commissioning, inspections and opening-readiness exercises.
• Lead cross-functional workshops and coordinate with security, facilities, production and vendors.

Skills

Venue operations

Project management

Stakeholder management

Leadership

Budgeting

Education

Degree or diploma in venue management or related field

Safety, crowd-management qualifications advantageous

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Summary

The Senior Project Manager will lead the planning and coordination of arena operational-readiness workstreams from development through pre-opening, commissioning, test events, handover and early operations. The role will bring venue-operator and event-delivery expertise into design reviews; develop operating plans, SOPs, procurement and licensing requirements; coordinate stakeholder and authority interfaces; and ensure guest, artist, workforce, crowd-safety and back-of-house considerations are integrated into project decisions. Provide clear plans, reporting, risk escalation and practical delivery support to the Vice President, Arena.

Venue Development and Operator Input

• Provide structured operator input into arena design, development and technical coordination, with emphasis on event operations, guest journeys, front-of-house, back-of-house, artist operations, crowd flow and precinct interfaces.


• Review drawings, plans, specifications, operational narratives, mock-ups and submissions, identifying operational risks, constraints and opportunities early.


• Coordinate Arena Operations feedback, document decisions and track agreed requirements through response and close-out.


• Work with project teams and advisers to balance operational outcomes with safety, licensing, programme, budget and project constraints.

Pre-Opening Mobilisation and Operational Readiness

• Develop and maintain the integrated operational-readiness plan, milestones, dependencies, risks, actions and readiness reporting.


• Coordinate the development of operating models, Concepts of Operations, SOPs, venue handbooks, event-day plans and departmental readiness requirements.


• Plan operational participation in commissioning, inspections, integrated systems testing, familiarisation, simulations, mock events and opening-readiness exercises.


• Track handover documentation, training, defects, outstanding works, licences, permits and acceptance evidence affecting operational readiness.

Event Operations, Guest Experience and Crowd Management

• Develop practical operating frameworks for concerts, entertainment, corporate events and other arena uses, covering ingress, egress, crowd management, patron flow, event logistics and venue changeovers.


• Champion a guest-first operating approach across premium, VIP, artist, public and accessible guest journeys while maintaining safe and efficient operations.


• Coordinate operational interfaces across security, fire safety, facilities, cleaning, catering, ticketing, technology, production, hospitality, transport and precinct stakeholders.


• Support event-readiness reviews and early-event delivery, capturing lessons learned and implementing improvements.

Licensing, Safety, Risk and Compliance

• Coordinate operational licensing, authority engagement and compliance planning with the responsible MBS functions and external agencies.


• Maintain operational risk, issue and action registers and ensure material concerns are documented, assigned and escalated.


• Integrate crowd safety, patron welfare, emergency planning and safe operating requirements into venue plans and procedures.


• Support audit-ready documentation and evidence for operating approvals, readiness gates and management assurance.

Procurement, Budget and Vendor Readiness

• Define operational equipment, service, supply and mobilisation requirements and support scopes, specifications, procurement planning and evaluations.


• Coordinate vendor mobilisation, service-readiness plans, training, testing and operational integration.


• Support budget development, cost tracking and prioritisation of operational-readiness expenditure.


• Identify practical efficiencies while protecting safety, guest experience, operational capability and opening readiness.

Stakeholder Leadership and Team Development

• Lead cross-functional workshops and working groups with clear agendas, decisions, owners, deadlines and follow-through.


• Build effective relationships with project, operational, commercial and corporate stakeholders, consultants, contractors, promoters, hirers, authorities and vendors.


• Support recruitment, onboarding, training and mentoring of Arena Operations team members as the organisation grows.


• Prepare concise executive dashboards, papers, recommendations and escalations for the Vice President, Arena.

Job Requirements

Education & Certification

• Degree or diploma in venue management, event management, hospitality, business, operations, project management or a related field.


• Relevant safety, crowd-management or project-management qualifications are advantageous.

Experience

• At least 12 years of progressively responsible experience in venue operations, live entertainment, stadium or arena operations, venue development or pre-opening mobilisation, including substantial responsibility for complex stakeholder and operational-readiness workstreams.


• Other prerequisites: Sector Background – Demonstrated experience across major venues, live events, hospitality, integrated resorts, public assembly buildings or comparable event-led environments. Experience taking a new or substantially redeveloped venue from development into operations is highly preferred.


• Operational Capability – Strong working knowledge of event operations, front-of-house and back-of-house planning, crowd and precinct operations, guest experience, licensing, safety, SOP development, procurement, budgeting, commissioning and handover.


• Leadership & Stakeholder Skills – Able to lead multidisciplinary stakeholders, influence without relying on formal authority, resolve competing priorities and convert complex operational needs into clear plans and project requirements. Strong written communication, judgement, negotiation and follow-through are required.


• Operational Requirements – Willingness to attend site and support testing, mobilisation, rehearsals and critical event or commissioning activity outside standard office hours where required.

Employer Culture

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals.

As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360.

The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.