Senior Project Manager

Tencent; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading technology company seeks an experienced project manager to lead IT and digital transformation projects across APAC and global regions. The role includes managing financial planning, optimizing costs, and enhancing customer experience through operational excellence. Candidates should have strong project management skills, a relevant degree, and proficiency in both English and Chinese.

Qualifications

• Minimum 5 years of experience in IT related projects and operations management.
• Proven experience in P&L ownership and strategic vendor engagement.
• Bilingual proficiency in English and Chinese for communication and documentation.

Responsibilities

• Lead full lifecycle project management of IT and digital transformation initiatives.
• Prepare business cases and reports for senior leadership.
• Manage local outsourcing team performance and career development.

Skills

Project Management

Digital Transformation

Financial Planning

Cost Management

Operational Excellence

Process Improvement

Data Analytics

Automation

ITIL

Education

Bachelor’s degree in IT, Engineering, Business, or a related field

Tools

Jira

Confluence

ServiceNow

Job description

Key Responsibilities:

Strategic Project Delivery & Analysis

• Lead full lifecycle project management of IT and digital transformation initiatives across APAC and global regions.

• Prepare business cases, proposals, and reports for senior leadership and global stakeholders.

• Deliver projects on time and within budget through structured methodologies (e.g. Agile, PMP, PRINCE2).

• Establish and refine operating frameworks, SOPs, and escalation procedures to drive service quality and resilience.

Financial & Cost Management

• Support financial planning including cost projection and optimization, P&L alignment, and vendor contract management.

• Align financial planning with strategic IT goals to maximize return on investment and drive cost efficiency.

Customer Experience & Service Excellence

• Drive operational excellence through process standardization, automation, and Lean improvements.

• Collaborate with regional stakeholders to identify pain points, improvement opportunities, and automation potential.

• Monitor and enhance customer experience metrics, ensuring user satisfaction and service quality.

Outsourcing Performance Management

• Responsible for the management of local outsourcing team; overseeing performance reviews, skills assessments, training, and career development planning for team members.

• Foster a culture of accountability, agility, and high performance across the operations and project teams.

Key Requirements:

Education & Experience

• Bachelor’s degree in IT, Engineering, Business, or a related field.

• Minimum 5 years of experience in IT related projects and operations management, ideally within shared services or MNC environments.

• Proven experience in P&L ownership, cost management, cost optimization, and strategic vendor engagement.

Technical & Operational Expertise

• Hands-on experience in IT asset management, data analytics, process digitalization, and automation.

• Proficient in project and ticket management tools such as Jira, Confluence, and ServiceNow.

• Strong grasp of ITIL, Agile/Scrum/Lean methodologies, and project governance frameworks (e.g., PMP, PRINCE2).

Soft Skills & Domain Relevance

• Bilingual proficiency in English and Chinese (spoken and written) in order to manage internal and external stakeholders as well as craft technical documents in both languages effectively; familiarity with APAC cultural practices is a plus.

• Ability to thrive in fast-paced, high-growth environments, particularly in the internet or technology industry.