Senior Product Specialist

PerkinElmer Scientific (Singapore) Pte. Ltd.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading scientific solutions provider in Singapore is seeking an experienced professional in inorganic spectroscopy to support sales through customer training and product demonstrations. The ideal candidate will have a degree in Chemistry and 3-5 years of hands-on experience with spectroscopy equipment. Responsibilities include providing pre and post-sales support, addressing customer inquiries, and collaborating with sales teams to meet targets.

Qualifications

• 3-5 years of experience in inorganic spectroscopy.
• Hands-on experience with spectroscopy products is a plus.
• Able to travel if needed (<25%).

Responsibilities

• Support Sales team to achieve sales targets.
• On-site application support to customers.
• Conduct product training and demonstrations.

Skills

Analytical skills

Problem-solving skills

Interpersonal skills

Presentation skills

Customer service orientation

Education

Degree/Master’s or PhD in Chemistry

Tools

Inorganic spectroscopy

AA, ICP, ICP-MSMS

Job description

Summary

This position is responsible for working with existing and prospective customers to effectively provide solutions by offering pre and post-sale customer support; product training, demonstrations, application testing and method development, particularly in the inorganic portfolio.

Key Accountabilities

• Support Sales team to achieve / exceed annual targets and growth.
• On-site application supports to customers.
• Understand market trends, requirements and competitive situation.
• Work closely with sales team to demonstrate product capabilities and applicability to the customer’s application needs throughout sales cycle- from pre-sales to getting orders as well as after-sales supports.
• Pre-Sales: Understand customers’ needs and requirement, engage in technical discussion, provide solution-oriented demos, products, and demo results presentations, propose total solution, lead the compilation of applications and marketing materials for customers/users/ sales representatives.
• After-Sales: Conduct practical training on hardware and software, product technology presentation relevant to instrumentation prior to hands on, troubleshooting, attend to users queries and support on method development.
• Support sales marketing events e.g. user meetings, workshops, seminars to update products technology, chemistry
• Support on annual sales activity based on company\'s strategic objectives to meet sales target by supporting Sales Leaders in developing new prospects and penetrate competitive accounts.
• Maintain installed base customer satisfaction
• Be the contact point of communication supporting and resolving customer enquiries and collaborate with service engineers.
• Provide leads to sales by engagement with customers.
• Involve in troubleshooting relating to instruments, application, and software.
• Develop and update knowledge of competitor’s products and discuss with sales team to promote and sell products and services.
• Provide training to overseas customers (scheduled)
• Keep track of demo lab chemical inventory, etc

Requirements

• Candidate must possess at least a Degree / Master’s or PhD’s in Chemistry
• At least 3-5 year(s) of working experience using inorganic spectroscopy with knowledge on AA, ICP and or ICP-MSMS
• Preferable: knowledge of ICP / MS operation, theory, and various industrial applications requirement. Hands-on experience with spectroscopy products is a plus.
• Good analytical skill in data analysis
• Good problem-solving skill in chemistry
• Good interpersonal and presentation skills (both verbal and written)
• Able to work in a team environment - with sales and service.
• Customer service oriented and willing to travel if needed (<25%).