Senior Product Specialist

PerkinElmer; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in the field of technological solutions seeks a Senior Product Specialist in Singapore. In this role, you will support the sales team to achieve annual targets and offer on-site application support to customers, leveraging market knowledge and product expertise. Your responsibilities will also include training users and collaborating with sales teams to tailor solutions based on competitor analysis and customer needs.

Qualifications

• Proven experience in sales and customer support roles.
• Technical background related to product specialist role preferred.
• Ability to provide training and solution-oriented demonstrations.

Responsibilities

• Support sales team in achieving annual targets.
• Provide on-site application support to customers.
• Conduct training sessions for users.

Skills

Sales support

Technical discussion

Customer engagement

Training

Education

Bachelor's degree in relevant field

Tools

Sales software

Job description

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Senior Product Specialist

Singapore Singapore

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Responsibilities

Location Singapore, SG Job ID REQ-054414

• Support Sales team to achieve / exceed annual targets and growth.
• On-site application supports to customers.
• Understand market trends, requirements and competitive situation.
• Work closely with sales team to demonstrate product capabilities and applicability to the customer’s application needs throughout sales cycle- from pre-sales to getting orders as well as after-sales supports.
• Pre-Sales: Understand customers’ needs and requirement, engage in technical discussion, provide solution-oriented demos, products, and demo results presentations, propose total solution, lead the compilation of applications and marketing materials for customers/users/ sales representatives.
• After-Sales: Conduct practical training on hardware and software, product technology presentation relevant to instrumentation prior to hands on, troubleshooting, attend to users queries and support on method development.
• Support sales marketing events e.g. user meetings, workshops, seminars to update products technology, chemistry
• Support on annual sales activity based on company's strategic objectives to meet sales target by supporting Sales Leaders in developing new prospects and penetrate competitive accounts.
• Maintain installed base customer satisfaction
• Be the contact point of communication supporting and resolving customer enquiries and collaborate with service engineers.
• Provide leads to sales by engagement with customers.
• Involve in troubleshooting relating to instruments, application, and software.
• Develop and update knowledge of competitor’s products and discuss with sales team to promote and sell products and services.
• Provide training to overseas customers (scheduled)
• Keep track of demo lab chemical inventory, etc

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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