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Pepperstone is seeking a Product Manager - Onboarding to lead the development of innovative customer onboarding strategies. This role involves optimizing customer conversion rates and requires a strong background in fintech, customer experience, and strategic planning. You will be part of a dynamic team committed to delivering top-notch digital experiences.
Introduction
The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we're digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress - for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused.
You'll find our 550+ team currently across 11 locations and 9 time zones.
The Role:
Ourtechnology teamthrives on inclusivity and collaboration, believing that diverse perspectives lead to great solutions. We foster a culture that champions individual growth, professional development, and work-life harmony. We're invested in your success and dedicated to supporting you every step of the way. We encourage our team to bring challenge thinking and fresh ideas to the table and our Agile approach empowers us to focus on outcomes. When we hire someone its because they are bring the skills, attitude and experience we're looking for....so we let you do what you are best at! Join us and be part of a community that's passionate about harnessing technology's potential to drive market leading solutions for our clients. Elevate your career in an environment where your ideas matter, your growth is nurtured, and your potential is limitless.
We are currently going through an exciting phase of growth as we invest in cutting-edge technologies. This position for a Product Manager- Onboarding is one of our most recent additions, dedicated to driving conversion of customers from first touch to first trade.
You will be part of an experienced Product Management team who have a proud history of providing superior digital experiences, winning awards for customer satisfaction amongst our competitors, and cultivating passionate brand loyalty. Reporting to our Head of Product in Melbourne, you will be leading the development and execution of our global product strategy ensuring our client experience is best in the market with improvements and tools to enhance their trading experience.
We are looking for a product leader who is a great communicator and domain expert with genuine passion for data and analytics, using them to evaluate conversion performance. You should also have an unwavering focus on meeting customer needs, actively seeking opportunities to learn from them and applying those insights to test, refine, and enhance the overall customer journey.
As ourProduct Manager - Onboarding, your key responsibilities include, but not limited to :
About You:
Why you will enjoy working with us:
More About Pepperstone
We're a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers and www.linkedin.com/company/pepperstone/
We understand it's important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members' experiences and will never pay to remove a negative review.
Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.
"We are a 2025 Circle Back Initiative Employer - we respond to every applicant".
We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.
Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.