Senior Product Manager - Customer Service System

OKX; Singapore; On-site; SGD 80,000 - 130,000; Full time

Job summary

OKX, a leading digital asset exchange, seeks a Backend Product Manager to design efficient backend architectures, analyze business needs, and ensure high-quality product delivery. The ideal candidate will have over 3 years of product management experience, strong logical thinking skills, and proficiency in both Chinese and English. Join us to revolutionize the financial ecosystem and contribute to innovative product development.

Benefits

Competitive total compensation package

L&D programs and education subsidy

Team building programs and company events

Wellness and meal allowances

Comprehensive healthcare schemes

Qualifications

• Over 3 years of experience in backend product management with successful product cases preferred.
• Proficiency in both Chinese and English is required.
• Familiar with software development processes.

Responsibilities

• Design the architecture, functional modules, and processes of backend systems.
• Write detailed product requirement documents including business processes and interface designs.
• Continuously monitor, analyze product features and optimize user experience.

Skills

Project Management

Team Collaboration

Demand Analysis

Logical Thinking

Self-Motivation

Innovative Spirit

Education

Computer Science

Software Engineering

Information Management

Job description

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.

Who We Are

At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 50 million users in over 180 countries globally, OKX empowers every individual to explore the world of Web3. With our extensive range of products and services, and unwavering commitment to innovation, OKX envisions a world of financial access backed by blockchain and the power of decentralized finance.

We are innovative in the way we think, work, and in the products we create. We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities. With more than 3,000 employees around the world, we believe embracing diversity and inclusion will spark the creation of long-term value for the industry. Come Build the Future with Us now!

About the Opportunity

What You’ll Be Doing:

• Design the architecture, functional modules, and processes of the backend system to ensure its efficiency and stability, meeting business requirements and user experience.

• Gain an in-depth understanding of business processes and work closely with cross-departmental teams to gather and analyze requirements, and develop product plans and roadmaps.

• Write detailed product requirement documents, including business processes, functional descriptions, interface designs, and data logic, ensuring the development team clearly understands the product requirements.

• Track product development progress, coordinate to solve issues and risks during the development process, and ensure timely and high-quality delivery of the product.

• Responsible for pre-launch testing and UAT, ensuring the completeness and stability of product features.

• Continuously monitor and analyze the product after launch, collect user feedback, and continuously optimize product features and user experience.

• Research industry trends and competitors, propose innovative product improvements and optimization suggestions to enhance product competitiveness.

What We Look For In You:

• Preferred majors include Computer Science, Software Engineering, Information Management, or related fields.

• Over 3 years of experience in backend product management, with successful product cases preferred.

• Familiar with software development processes, possessing good project management and team collaboration skills, able to effectively coordinate various resources to promote product implementation.

• Strong demand analysis and logical thinking abilities, able to quickly understand and grasp business needs.

• Strong self-motivation and innovative spirit, able to adapt to a rapidly changing business environment.

• Proficiency in both Chinese and English.

Perks & Benefits

Competitive total compensation package

L&D programs and Education subsidy for employees' growth and development

Various team building programs and company events

Wellness and meal allowances

Comprehensive healthcare schemes for employees and dependants

More that we love to tell you along the process!

#LI-NN1

#LI-ONSITE