Senior Product Manager (Contract)

Monetary Authority of Singapore (MAS); Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Monetary Authority of Singapore (MAS) is seeking an experienced DAE Product Manager to lead day-to-day operations, incident response, and product lifecycle management within MAS's Data Analytics & Engineering Division. You will partner with multiple teams to ensure production reliability, governance, and continuous improvement while delivering value through data-driven insights.

The role emphasises end-to-end product management, Agile practices, and strong collaboration across development,

Qualifications

• 8-10 years of hands-on Day 2 operations experience in production environments (data science platforms, analytics infra, or similar)
• Proven RCA experience with immediate and strategic improvements that span multiple teams
• Experience creating, evolving, and documenting SOPs based on operational learnings
• Experience managing SLA/SLO compliance and translating metrics into improvements
• Familiarity with observability, monitoring platforms, and automation frameworks
• Strong understanding of Agile, DevOps, and Site Reliability Engineering practices
• Knowledge of ICT governance frameworks in financial services

Responsibilities

• Hands-on operational management of production systems, log analysis, and incident response while maintaining deep technical understanding of system components
• Oversee RCA for incidents and service degradations; propose cross-functional improvements
• Proactive system optimisation through monitoring; identify bottlenecks and recommend architectural or process enhancements
• Manage and troubleshoot technical components; escalate complex problems and suggest preventive measures
• Establish and improve SOPs; incorporate lessons learned and best practices
• Manage SLA/SLO compliance; perform regular reviews and implement corrective actions when thresholds are breached
• Identify operational gaps and collaborate with development, infra, and business teams to remediate issues
• Lead post-incident reviews and translate findings into actionable improvements across tech and processes
• Lead end-to-end product lifecycle management from concept to launch with ongoing operational excellence
• Manage product development using Agile; facilitate ceremonies and track metrics
• Oversee project management activities including risk assessment, resource allocation, and quality/security standards
• Balance feature development with stability; make trade-offs between new capabilities and reliability
• Oversee ICT governance audits to maintain best practices

Skills

Day 2 operations

RCA and fixes

SOP creation

SLA/SLO management

Observability & monitoring

DevOps & SRE

Agile methodologies

ICT governance

Job description

What the role is

MAS' Data Analytics & Engineering Division (DAE) is a specialised team within the Data Technology and Architecture (DTA) Department within the Technology Group (TG) in MAS.

DAE's primary purpose is to partner internal MAS functions to generate business value through the enablement of effective and efficient use of data driven insights for business value creation. This is achieved through effective strategies, strong in-house development capability, standardization of processes, tooling enablement, establishing a product development mindset, promoting knowledge sharing within MAS and complementary external collaborations.

What you will be working on

As a DAE Product Manager, you will be working in a fast-paced environment that would require the ability to manage multiple priorities and needs of stakeholders, as well as the agility to respond to changes and developments.

• Day 2 Operations & Support

  • Hands-on operational management of production systems, log analysis, and incident response while maintaining deep technical understanding of system components

  • Oversee RCA for incidents and service degradations, identifying systemic issues and proposing cross-functional improvements beyond immediate scope

  • Proactive system optimisation through continuous monitoring, identifying performance bottlenecks, and recommending architectural or process enhancements to prevent future issues

  • Manage and troubleshoot technical components with sound judgment, escalating complex problems while suggesting preventive measures and long-term solutions

  • Establish, maintain, and continuously improve SOPs, incorporating lessons learnt and industry best practices to enhance operational efficiency

  • Manage SLA/SLO compliance, performing regular logs/accounts reviews, and implementing corrective actions when thresholds are breached

  • Identify operational gaps and collaborate with development teams, infrastructure teams, and business stakeholders to remediate systemic inefficiencies

  • Lead post-incident reviews and translate findings into actionable improvement initiatives across technology and process domains

• Product Lifecycle & Development Management

  • Lead end-to-end product lifecycle management, from conceptualisation to launch and ongoing operational excellence, ensuring product relevance and value throughout its lifetime

  • Manage product development using Agile methodologies, facilitating ceremonies, and analysing project metrics to ensure successful delivery

  • Oversee project management activities, including risk assessment, resource allocation, and adherence to quality and security standards

  • Balance feature development with operational stability, making informed trade-off decisions between new capabilities and system reliability

  • Oversee ICT Governance audits and reviews to maintain adherence to best practices

What we are looking for

• Essential Day 2 Operations & Support Experience:

  • Minimum 8-10 years of hands-on Day 2 operations experience managing Data Science platforms, analytics infrastructure, or similar technology systems in production environments

  • Proven track record of conducting RCA and implementing both immediate fixes and strategic improvements that extend beyond assigned scope

  • Demonstrated ability to identify systemic issues during routine operations and proactively propose cross-functional solutions involving multiple teams or departments

  • Experience in creating, executing, and evolving SOPs based on operational learnings, not just maintaining static procedures

  • Strong technical troubleshooting skills with the ability to dive deep into logs, metrics, and system behaviours to diagnose complex issues

  • Experience managing SLA/SLO compliance, incident management, and translating operational metrics into improvement initiatives

  • Proven ability to balance tactical operational execution with strategic thinking, suggesting improvements to architecture, processes, and tooling

  • Experience with observability tools, monitoring platforms, and automation frameworks

• Product Management & Technical Skills:

  • Experience in product management with understanding of full product lifecycle, particularly post-launch operational phases

  • Strong understanding of Agile methodologies and project management principles, with emphasis on DevOps and SRE practices

  • Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into actionable product features and operational requirements

  • Strong understanding of ICT governance frameworks and best practices within financial services environment

• Collaboration & Communication:

  • Exceptional communication and stakeholder management skills, with ability to advocate for operational improvements and influence decisions across various levels of the organisation

  • Demonstrated experience collaborating with development, infrastructure, security, and business teams to implement holistic improvements

  • Experience in creating and maintaining technical documentation, runbooks, and knowledge bases that evolve with system changes

  • Ability to work collaboratively in a team environment, mentor junior operations staff, and manage multiple priorities

• Preferred Qualifications:

  • ITIL Expert/Master certification

  • PMP and CSM/CSPO certification

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

This is a 2-year contract. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.