Senior Product Manager

Klook; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company that is transforming the travel industry! As a Product Manager, you will lead a dynamic team focused on enhancing customer engagement through innovative app features. With a commitment to pushing boundaries and fostering collaboration, you'll play a key role in driving customer joy and growth. This is an exciting opportunity to make a significant impact in a vibrant workplace that values diversity and creativity. If you have a passion for travel and a knack for strategic thinking, we want you to be part of our journey!

Qualifications

• 5+ years of experience in product management with successful product delivery.
• Strong leadership skills with experience managing and mentoring teams.

Responsibilities

• Lead a team of product managers on customer acquisition and engagement.
• Drive customer growth by enhancing interactions with the Klook App.

Skills

Product Management

Leadership

Strategic Thinking

Analytical Skills

Problem-Solving

Communication

Collaboration

Agile Methodologies

Fluency in English

Fluency in Mandarin Chinese

Education

Bachelor's Degree in Business

Bachelor's Degree in Computer Science

Bachelor's Degree in Engineering

MBA

Tools

Product Management Tools

Job description

Singapore

Full Time

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What you will do:

• Lead a team of product managers working on our App customer acquisition & engagement suite of products

• Drive customer growth and engagement by turning every customer interactions with the Klook App moments of Joy

• Work closely and influence cross-vertical product teams to ensure that vertical product flows are optimally integrated to fit customer expectations

• Monitor product metrics, identify opportunities, and optimize functionality

• Conduct quarterly and annual strategy and planning process for App user domain

• Conduct monthly and quarterly business reviews to share performances and roadmap

What you will need:

• Bachelor's degree in Business, Computer Science, Engineering, or related field; MBA is a plus

• 5+ years of experience in product management, with a track record of delivering successful products

• Strong leadership skills with experience managing and mentoring product teams.

• Exceptional strategic thinking, analytical skills, and problem-solving abilities

• Proven ability to collaborate effectively across departments and manage stakeholder relationships

• Excellent communication and presentation skills to convey complex concepts to both technical and non-technical audiences.

• Business level or above fluency in English and Mandarin Chinese is preferred

• Familiarity with agile methodologies and product management tools

• Passion for travel and a deep empathy for our customers around the world

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.