Senior Product Insights Engineer — Customer Analytics

Dyson GmbH; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Dyson GmbH is seeking a curious and evidence-driven professional to contribute to the Product Attributes & Satisfaction Team. You will conduct customer research, analyze feedback, and translate insights into actionable recommendations that enhance customer satisfaction across the product lifecycle.

You will work with cross-functional teams to shape requirements, validation plans and governance processes, ensuring product decisions stay aligned with customer needs and business goals.

Qualifications

• Experience in Product Insight, Customer Research, Product Analytics, Product Development, Validation, Systems Engineering, Quality Engineering or related disciplines.
• Experience working with qualitative and quantitative data and insight generation.
• Understanding of research, experimentation and analytical methodologies.
• Strong analytical, critical thinking and problem-solving skills.
• Ability to communicate findings clearly to both technical and non-technical audiences.
• Experience with data analysis, statistics or visualisation tools is advantageous.

Responsibilities

• Conduct customer research, studies and insight investigations.
• Analyse customer feedback, VoC data and market intelligence.
• Identify customer needs, behaviours, satisfaction drivers and improvement opportunities.
• Generate clear, actionable recommendations from customer evidence.
• Analyse customer satisfaction, product performance and usage data.
• Develop reports and insights that support programme decision making.
• Support development of validation strategies and testing methodologies.

Skills

Product Insight

Customer Research

Product Analytics

Product Development

Validation

Systems Engineering

Quality Engineering

Job description

Dyson GmbH is seeking a curious and evidence-driven professional to contribute to the Product Attributes & Satisfaction Team. You will conduct customer research, analyze feedback, and translate insights into actionable recommendations that enhance customer satisfaction across the product lifecycle.

You will work with cross-functional teams to shape requirements, validation plans and governance processes, ensuring product decisions stay aligned with customer needs and business goals.