Senior Product Designer, Chat Experience

webAI; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading crypto exchange is looking for a Senior Product Designer to innovate and elevate user experiences in the chat environment. In this pivotal role, you’ll collaborate with product managers and engineers to craft compelling and user-centered design solutions that resonate globally. Applicants should have a strong background in designing consumer-facing features and work experience with cross-functional teams. This role offers competitive compensation and a supportive company culture.

Benefits

Competitive total compensation package

L&D programs and Education subsidy

Wellness and meal allowances

Comprehensive healthcare schemes

Qualifications

• 3+ years of experience collaborating within cross-functional teams at a tech company.
• Experience designing for chat or social features.
• Strong critical thinking and design judgment.

Responsibilities

• Drive experience innovation on interaction-heavy features.
• Define core problems and deliver user-centered design solutions.
• Collaborate with stakeholders to shape overall design vision.

Skills

Experience in designing consumer-facing chat features

Strong ownership and growth mindset

Deep expertise in visual and user interface design

Strong communication skills

Education

Bachelor or Masters in Fine Arts in Graphic/Visual Design

Job description

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity

Join our product design squads at OKX as a Senior Product Designer, Chat Experience and become a pivotal force in defining the crypto experience landscape. This role offers you a unique opportunity to craft intuitive, trustworthy, and aesthetically appealing user experiences that set the standard in the rapidly evolving crypto industry. Your work will not only shape customer-facing designs that meet the needs of a global audience but also drive business-facing design practices that underpin strategic decisions and product development. Collaborating with an interdisciplinary team of product managers, engineers, and other key stakeholders, you will lead the charge in transforming ideas into design-driven solutions that resonate with users globally.

What You’ll Be Doing

• Drive experience innovation on socially-driven and interaction-heavy feature, elevating user experience and foster meaningful connections—ultimately boosting user adoption and engagement.
• Partner closely with product managers, researchers, and engineers to define core problems and deliver user-centered design solutions—taking them from concept to polished execution.
• Contribute to the product development process with wireframes, user flows, journey maps, high-fidelity mockups, interactive prototypes, and evaluative research
• Collaborate closely with UX Research, UX Writing, Brand, and Product leadership to shape the overall design vision of your area of ownership
• Consistently elevate the quality of the design by soliciting feedback from peers and stakeholders through formal Design Reviews, presentations and by facilitating design thinking workshops

What We Look For In You

• Experience in designing visually or engaging consumer-facing chat experience or instant messaging platform/features.
• A strong sense of ownership and a growth mindset—you take initiative, stay curious, and continuously push your craft forward.
• Experience designing for chat, social, or user-to-user interaction features.
• Deep expertise in visual and user interface design, with a sharp eye for detail and a passion for delivering pixel-perfect experiences.
• A champion of innovation who brings fresh ideas to the table and solves problems with creativity and clarity.
• Strong critical thinking and design judgment—you can zoom in on micro-interactions and zoom out to shape holistic user journeys.
• 3+ years of experience collaborating within cross-functional teams at a tech company, shipping end-to-end design solutions that make an impact.
• Strong communication skills with a proven ability to articulate ideas and advocate for design decisions.

Nice to Haves

• Prototyping skills to bring ideas to life and communicate transitions or microinteractions.
• Familiarity with design systems and the ability to scale visual consistency across platforms.
• Exposure to data-informed design—comfortable interpreting user insights, behavioral data, or A/B test results.
• Experience working across time zones with distributed teams—you know how to stay aligned and communicate with clarity.
• A Bachelor or Masters in Fine Arts in Graphic/Visual Design, Visual Communication, or a related design discipline.

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!