Senior PEGA Developer

OPUS IT Services Pte Ltd; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

OPUS IT Services Pte Ltd is seeking an experienced Pega Developer in Singapore. You will investigate production incidents, perform root cause analysis, and implement robust fixes within complex integrations and change requests.

The role requires a Pega Certified System Architect (CSA) and hands-on expertise with Case Management, Data Pages, and UI components. You will collaborate across business and vendor teams to deliver high-quality solutions.

Qualifications

• Bachelor's Degree in Computer Science, IT, Software Engineering or related.
• Minimum 3 years of hands-on Pega development, implementation and support.
• Pega CSA certification is required; CSSA is an advantage.
• Proficient with Pega Platform components: Case Management, Flows, Data Pages, Activities, UI, Integrations, Reports, and Security.

Responsibilities

• Investigate, analyze, and resolve production incidents, defects, and performance issues to ensure system availability and SLA adherence.
• Perform RCA for complex issues and implement sustainable solutions.
• Troubleshoot and resolve integration issues with internal apps, external partners, APIs, web services, and batch interfaces.
• Design, develop, test, and deploy defect fixes, enhancements, and change requests per business needs.

Skills

Pega Platform

Case Management

Data Pages

Activities/Decision Rules

Integrations

REST APIs

Troubleshooting

SDLC/DevOps/Agile

Security Configuration

Communication

Education

Bachelor's Degree in Computer Science/IT/Software Engineering or related

Tools

Clipboard

Tracer

Live UI

Alerts

PAL (Performance Analyzer)

Job description

Job Scope & Requirement

JD:

• Investigate, analyze, and resolve production incidents, application defects, and performance issues to ensure system availability and compliance with service level agreements (SLAs).
• Perform root cause analysis (RCA) for complex production issues and recommend sustainable solutions to prevent recurrence.
• Troubleshoot and resolve integration issues involving internal applications, external partner systems, APIs, web services, and batch interfaces.
• Conduct technical impact analysis for defects, production incidents, system enhancements, and change requests to identify dependencies, risks, and implementation considerations.
• Design, develop, test, and deploy defect fixes, system enhancements, and change requests in accordance with business requirements and project timelines.
• Develop and enhance Pega application components, including case types, workflows, data pages, decision rules, integrations, UI components, and business rules following Pega best practices.
• Collaborate with Business Analysts, Solution Architects, infrastructure teams, and external vendors to define technical solutions and resolve cross-functional issues.
• Support application integration with enterprise systems, databases, web services, and third-party applications while ensuring data integrity and security.
• Perform code reviews and ensure solutions comply with Pega guardrails, coding standards, security requirements, and application architecture.
• Support System Integration Testing (SIT), User Acceptance Testing (UAT), production deployment, and post-implementation verification activities.
• Prepare and maintain technical documentation, including solution designs, deployment instructions, and operational support documentation.
• Provide technical guidance and knowledge sharing to junior developers and support team members.
• Identify opportunities to improve application performance, maintainability, and operational processes through continuous improvement initiatives.
• Stay current with Pega platform capabilities and recommend adoption of new features and best practices where appropriate.
• Provide technical guidance and knowledge sharing to junior developers and support team members.
• Demonstrated ownership, accountability, and commitment to delivering high-quality solutions in a fast-paced operational environment.

Key skills required:

• Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Minimum 3 years of hands-on experience in Pega application development, implementation, and application support.
• Pega Certified System Architect (CSA) certification is required. Pega Certified Senior System Architect (CSSA) certification is an advantage.
• Strong hands-on experience with Pega Platform, including Case Management, Flows, Data Pages, Activities, Decision Rules, UI, Integrations, Reports, Correspondence, Queue Processors, Job Schedulers, and security configuration.
• Proven experience supporting production systems, including production issue investigation, defect resolution, root cause analysis, impact analysis, and enhancement delivery.
• Experience troubleshooting integration issues involving REST APIs, web services, messaging, and enterprise system integrations.
• Experience performing technical impact assessments and supporting end-to-end delivery of system enhancements and change requests.
• Strong knowledge of Pega diagnostic and troubleshooting tools, including Clipboard, Tracer, Live UI, Alerts, Performance Analyzer (PAL), and log analysis.
• Experience with Pega Cloud SaaS platform is preferred. Hands-on experience supporting or participating in Pega Cloud migration projects will be an added advantage.
• Exposure to Pega Infinity 25 features and capabilities will be an added advantage.
• Good understanding of software development lifecycle (SDLC), DevOps practices, and Agile/Scrum delivery methodologies.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to work independently on complex technical issues.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across business, technical, and vendor teams.
• Demonstrated ownership, accountability, and commitment to delivering high-quality solutions in a fast-paced operational environment.