Senior/Patient Service Officer (GP & Health Screening Clinic)

HMI MEDICAL CENTRE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare center in Singapore is seeking a medical administrative officer to manage patient registration, appointments, and billing. The ideal candidate should possess 1-2 years of healthcare experience and strong interpersonal skills, with the ability to thrive in a fast-paced environment. Working hours include a 5.5-day work week with varied shifts.

Qualifications

• 1-2 years of experience in the healthcare industry.
• Experience with clinical duties is advantageous.
• Able to work in a fast-paced environment.

Responsibilities

• Perform registration and manage patient data.
• Assist doctors during consultations and manage appointments.
• Handle billing and payment collection accurately.

Skills

Interpersonal skills

Time management

Tech-savvy

Job description

The successful candidate will be performing the following duties, but not limited to:

• Perform registration: key in patients’ data and register in the system.
• Generate bill estimation form.
• Advise patients on Medisave / medishield / private shield / corporate guarantees and to obtain signatures on the relevant forms.
• Follow up with doctors or clinic staff on completing the information required.
• Assist doctor during the consultation.
• Booking of appointments in the system.
• Alert and rectify duplicate patients’ records in the system.
• Assist in training and guiding new and junior staff.
• Collect deposit if required.
• Handle billing, collection of payment (cash, NETS, credit cards, cheques) with integrity and accuracy.
• Perform daily closing of collections and alert superiors on discrepancies if any.

Requirements

• Has 1-2 years of experience in healthcare industry
• Experience in clinical duties such as taking of blood samples, recording vital signs reading, reading medical reports and etc. will be advantageous.
• Able to work in fast-paced environment.
• Tech-savvy
• Good interpersonal skills, a good team player and has good time management skills.
• Willing to learn and ability to adapt are key attributes for this role
• 5.5-day work week
• 8am to 5pm / 9am to 6pm & 8am to 1230pm / 9am to 1pm (on Saturdays)