Senior / Patient Service Associate, Specialist Clinics Operations

Changi General Hospital; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is looking for a dedicated administrative support professional. In this role, you will manage clinic session changes, liaise with stakeholders, and ensure patient appointments run smoothly. Your attention to detail and customer service skills will be crucial in meeting quality standards and achieving departmental KPIs. This position offers a structured working schedule with opportunities for growth in a supportive environment. If you are passionate about healthcare and eager to make a difference, this is the perfect opportunity for you.

Qualifications

• 1-2 years of experience in healthcare preferred, but fresh candidates are welcome.
• Good communication and interpersonal skills are essential.

Responsibilities

• Manage patient appointments and administrative duties effectively.
• Achieve department KPIs and provide excellent customer service.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Education

GCE ‘N’/ ‘O’ / ‘A’ Level

NITEC

Higher NITEC

Diploma in relevant discipline

Tools

Microsoft Office

Job description

Responsibilities:

• Responsible for effecting clinic session changes in system, registering and liaising with different stakeholders to manage patient appointments, as well as other administrative duties
• Meet quality standards and achieve department KPIs on a monthly basis
• Provide excellent customer service and meticulous administrative support
• Any other duties assigned from time to time

Requirements:

• GCE ‘N’/ ‘O’ / ‘A’ Level, NITEC, Higher NITEC or Diploma in any relevant discipline
• 1 to 2 years of working experience, preferably in healthcare industry
• Candidates with no prior experience are welcome to apply
• Good interpersonal & communication skills
• Proficient in Microsoft Office applications

Working Schedule:

• Mon – Fri | Office hours (staggered)
• 1 half day Sat (AM) every 6 weeks

Only shortlisted candidates will be notified