Senior / Patient Service Associate, Specialist Clinics Operations

Singapore General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a dedicated individual to manage clinic session changes and provide administrative support. This role requires excellent communication skills and proficiency in Microsoft Office, offering opportunities for both experienced candidates and newcomers to the field.

Qualifications

• 1-2 years of experience in the healthcare industry preferred.
• Candidates with no prior experience are welcome to apply.

Responsibilities

• Manage clinic session changes in the system and liaise with stakeholders.
• Provide excellent customer service and administrative support.
• Meet department KPIs and quality standards monthly.

Skills

Interpersonal skills

Communication skills

Microsoft Office

Education

GCE ‘N’/ ‘O’ / ‘A’ Level, NITEC, Higher NITEC or Diploma

Job description

Responsibilities:

· Responsible for effecting clinic session changes in system, liaising with different stakeholders to manage patient appointments, as well as other administrative duties

· Meet quality standards and achieve department KPIs on a monthly basis

· Provide excellent customer service and meticulous administrative support

· Any other duties assigned from time to time

Requirements:

· GCE ‘N’/ ‘O’ / ‘A’ Level, NITEC, Higher NITEC or Diploma in any relevant discipline

· 1 to 2 years of working experience, preferably in healthcare industry

· Candidates with no prior experience are welcome to apply

· Good interpersonal & communication skills

· Proficient in Microsoft Office applications

Working Schedule:

· Mon – Fri | Office hours (staggered)

· 1 half day Sat (AM) every 6 weeks