Senior / Patient Service Associate, Specialist Clinics Operations

Singapore General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Singapore General Hospital invites candidates for an administrative role in their healthcare team. The position demands effective management of clinic schedules and patient appointments, along with supporting tasks in a dynamic environment. Ideal applicants possess a relevant qualification, communication skills, and a commitment to quality service.

Qualifications

• 1 to 2 years of working experience, preferably in healthcare.
• Candidates with no prior experience are welcome to apply.

Responsibilities

• Effect clinic session changes in the system and manage patient appointments.
• Achieve quality standards and department KPIs monthly.
• Provide excellent customer service and administrative support.

Skills

Interpersonal skills

Communication skills

Customer service

Administrative support

Education

GCE ‘N’/ ‘O’ / ‘A’ Level

NITEC

Higher NITEC

Diploma in any relevant discipline

Tools

Microsoft Office

Job description

Responsibilities:

· Responsible for effecting clinic session changes in system, liaising with different stakeholders to manage patient appointments, as well as other administrative duties

· Meet quality standards and achieve department KPIs on a monthly basis

· Provide excellent customer service and meticulous administrative support

· Any other duties assigned from time to time

Requirements:

· GCE ‘N’/ ‘O’ / ‘A’ Level, NITEC, Higher NITEC or Diploma in any relevant discipline

· 1 to 2 years of working experience, preferably in healthcare industry

· Candidates with no prior experience are welcome to apply

· Good interpersonal & communication skills

· Proficient in Microsoft Office applications

Working Schedule:

· Mon – Fri | Office hours (staggered)

· 1 half day Sat (AM) every 6 weeks