Senior Patient Service Associate (Recruitment Officer, Contract)

KK WOMEN'S AND CHILDREN'S HOSPITAL PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A healthcare institution in Singapore is seeking a detail-oriented Recruitment Officer to connect eligible families with crucial early childhood development support. Responsibilities include managing recruitment databases, tracking participant data, and guiding families through the enrolment process. The ideal candidate will have strong Excel skills, experience in healthcare, and exceptional organizational abilities.

Qualifications

• Healthcare or community service experience is advantageous.
• Strong experience in database maintenance and data cleaning.
• Ability to learn and navigate healthcare management systems.

Responsibilities

• Track and analyse potential participant data using advanced Excel functions.
• Guide families through the programme enrolment process.
• Coordinate with clinic staff to identify potential programme participants.

Skills

Advanced Excel skills for data analysis

Strong attention to detail

Exceptional organisational skills

Proficient in Microsoft Office

Team player

Education

Diploma with 2-4 years' relevant experience

GCE N/O/A Level/NITEC in Healthcare with 6-10 years' experience

Tools

OAS

SAP

Job description

Overview

We\'re seeking a detail-oriented Recruitment Officer to identify and enrol eligible patients into the KidSTART@ KKH KIDS 0-3 Programme. This role combines strong data management skills with patient engagement responsibilities.

Responsibilities

1. Programme Recruitment & Data Management
   
   
   
   • Track and analyse potential participant data using advanced Excel functions
   
   
   • Maintain comprehensive recruitment databases with meticulous attention to detail
   
   
   • Generate recruitment reports
   
   
   • Ensure data accuracy and compliance with PDPA guidelines
   
   
   
   


2. Family Engagement & Screening
   
   
   
   • Screen and assess family eligibility through systematic data analysis
   
   
   • Guide prospective families through the programme enrolment process
   
   
   • Coordinate with Social Work Assistants/Coordinators for recruitment of patient
   
   
   
   


3. Manage appointment scheduling via the hospital appointment system


4. Programme Support
   
   
   
   • Coordinate with clinic staff to identify potential programme participants
   
   
   • Maintain organised records of all recruitment activities
   
   
   • Track and follow up on pending applications
   
   
   • Administrative duties to support any ad hoc assignments, as when required
   
   
   
   

Requirements

• Diploma with 2-4 years\' relevant experience, OR GCE N/O/A Level/NITEC in Healthcare with 6-10 years\' relevant experience


• Healthcare or community service experience is advantageous


• Advanced Excel skills for data analysis and management


• Strong experience in database maintenance and data cleaning


• Proficient in Microsoft Office, OAS and SAP


• Ability to learn and navigate healthcare management systems


• Exceptional organisational skills


• Strong attention to detail in data handling


• Professional yet approachable communication style


• Ability to maintain objectivity while showing empathy


• Team player with initiative and problem-solving abilities


• Fast-paced environment requiring efficient multitasking

Join us in making a difference by connecting eligible families with crucial early childhood development support through the KidSTART programme. Shortlisted candidates will be contacted via email.