Senior Patient Service Associate (Recruitment Officer, Contract)

KK Women's & Children's Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

As a leading healthcare institution, KK Women's & Children's Hospital is seeking a detailed-oriented Recruitment Officer for the KidSTART programme. This position involves managing data for patient recruitment while engaging families to provide essential early childhood development support. The ideal candidate will have expertise in advanced Excel and experience in healthcare settings, addressing both organisation and empathy in family interactions.

Qualifications

• 2-4 years' relevant experience or 6-10 years' experience with GCE qualifications.
• Experience in healthcare or community service is advantageous.
• Ability to learn healthcare management systems.

Responsibilities

• Track and analyse potential participant data using advanced Excel functions.
• Screen and assess family eligibility through systematic data analysis.
• Maintain comprehensive recruitment databases with meticulous attention to detail.

Skills

Advanced Excel skills

Data cleaning

Organisational skills

Communication style

Problem-solving abilities

Education

Diploma or GCE N/O/A Level/NITEC in Healthcare

Tools

Microsoft Office

OAS

SAP

Job description

We're seeking a detail-oriented Recruitment Officer to identify and enrol eligible patients into the KidSTART@ KKH KIDS 0-3 Programme. This role combines strong data management skills with patient engagement responsibilities.

Key Responsibilities:

1) Programme Recruitment & Data Management

• Track and analyse potential participant data using advanced Excel functions

• Maintain comprehensive recruitment databases with meticulous attention to detail

• Generate recruitment reports

• Ensure data accuracy and compliance with PDPA guidelines

2) Family Engagement & Screening

• Screen and assess family eligibility through systematic data analysis

• Guide prospective families through the programme enrolment process

• Coordinate with Social Work Assistants/Coordinators for recruitment of patient

3) Manage appointment scheduling via the hospital appointment system

4) Programme Support

• Coordinate with clinic staff to identify potential programme participants

• Maintain organised records of all recruitment activities

• Track and follow up on pending applications

• Administrative duties to support any ad hoc assignments, as when required

Requirements:

• Diploma with 2-4 years' relevant experience, OR GCE N/O/A Level/NITEC in Healthcare with 6-10 years' relevant experience

• Healthcare or community service experience is advantageous

• Advanced Excel skills for data analysis and management

• Strong experience in database maintenance and data cleaning

• Proficient in Microsoft Office, OAS and SAP

• Ability to learn and navigate healthcare management systems

• Exceptional organisational skills

• Strong attention to detail in data handling

• Professional yet approachable communication style

• Ability to maintain objectivity while showing empathy

• Team player with initiative and problem-solving abilities

• Fast-paced environment requiring efficient multitasking

Join us in making a difference by connecting eligible families with crucial early childhood development support through the KidSTART programme. Shortlisted candidates will be contacted via email.