Senior/ Patient Service Associate, Pre-Operative & Admitting Services (Admissions Hotline & Counter)

Singapore National Eye Centre; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A healthcare facility in Singapore is seeking a Senior Patient Service Associate to provide professional customer service in managing patient admissions. Responsibilities include handling patient registration, inquiries, and appointment scheduling. Candidates should have at least 1 year of customer service experience, be customer-oriented, and possess strong interpersonal skills. This role requires flexibility to work staggered hours between 6.30am and 6.30pm.

Qualifications

• At least 1 year of frontline customer service experience required.
• Must be customer-oriented with excellent interpersonal skills.
• Able to work staggered hours between 6.30am and 6.30pm on weekdays.

Responsibilities

• Deliver professional customer service in the admission centres.
• Manage patient registration, admission enquiries, and appointment scheduling.
• Maintain accurate patient records and participate in quality improvement initiatives.

Skills

Customer-oriented

Excellent interpersonal skills

Attention to detail

Education

GCE ‘O’ / ‘N’ Level

Tools

SAP system

Job description

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Senior/ Patient Service Associate, Pre-Operative & Admitting Services (Admissions Hotline & Counter)

Job Category: Ancillary

Posting Date: 7 Aug 2025

You will deliver professional customer service to ensure smooth operation of the admission centres. This includes managing patient registration, admission enquiries, appointment scheduling, payments and financial counselling. In addition, you will maintain accurate patient records and documentation, as well as participate in quality improvement initiatives.

Requirements

• GCE ‘O’ / ‘N’ Level with at least 1 year of frontline customer service experience
• Customer-oriented with excellent interpersonal skills and attention to detail
• Experience with SAP system will be advantageous
• Able to work staggered hours between 6.30am and 6.30pm on weekdays