Senior / Patient Service Associate, Pre-Operative & Admitting Services

Singapore General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a Customer Service Representative for their admission centers. You will manage urgent admissions from outpatient clinics, handle appointment scheduling, and maintain patient records. The ideal candidate has at least 1 year of frontline customer service experience and is familiar with the SAP system. This role requires the ability to work staggered hours on weekdays.

Qualifications

• At least 1 year of frontline customer service experience is required.
• Experience with the SAP system will be advantageous.
• Ability to work staggered hours between 8.30am and 6.30pm on weekdays.

Responsibilities

• Deliver professional customer service to ensure smooth operation of admission centres.
• Manage urgent admissions, appointment scheduling, and payments.
• Maintain accurate patient records and documentation.

Skills

Customer-oriented

Excellent interpersonal skills

Attention to detail

Education

GCE ‘O’ / ‘N’ Level

Tools

SAP

Job description

You will deliver professional customer service to ensure smooth operation of the admission centres. This includes managing urgent admissions from outpatient clinics, appointment scheduling, payments, financial counselling and delivering pre-operative instructions to patients. In addition, you will maintain accurate patient records and documentation, as well as participate in quality improvement initiatives.

Requirements

• GCE ‘O’ / ‘N’ Level with at least 1 year of frontline customer service experience
• Customer-oriented with excellent interpersonal skills and attention to detail
• Experience with SAP system will be advantageous

• Able to work staggered hours between 8.30am and 6.30pm on weekdays