Senior / Patient Service Associate, Population Health & Integrated Care Office (PHICO) [Contract]

Singapore General Hospital; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

Singapore General Hospital seeks a Patient Service Associate (PSA) to assist with patient registration and consultation scheduling. The role supports healthcare coordination by managing appointments and performing administrative duties. Ideal candidates have NITEC/GCE qualifications or healthcare diplomas with relevant skills in Microsoft Office.

Qualifications

• NITEC/GCE N/O/A Levels with 2 years of experience.
• Diploma holders with 0 years of experience preferred.
• Fully vaccinated against COVID-19.

Responsibilities

• Assist Community Nurses and SCCAs/CCAs with general enquiries.
• Manage registration, appointment scheduling, referrals and billing.
• Support administrative duties including data collection and referral management.

Skills

Organising Skills

Coordinating Skills

Proficiency in Microsoft Office

Education

NITEC/GCE N/O/A Levels

Diploma in healthcare related field

Job description

The Job:

The Patient Service Associate (PSA) will serve as a point of contact who assists Community Nurses and Senior Care Coordinator Associates (SCCAs) / Care Coordinator Associates (CCAs) to answer calls and attend to general enquiries from SingHealth residents and patients. He/she will manage registration, appointment scheduling, referrals and billing to ensure smooth consultation with SingHealth HSG team. He/she will support the SingHealth HSG team in administrative and secretariat duties such as referral management, data collection and management, report collation and arrangement of multidisciplinary team sessions.

Job Requirements:

• NITEC/GCE N/O/A Levels with 2 years of experience
• Diploma holders (preferably healthcare related) with 0 years of experience
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Good organising and coordinating skills
• Fully vaccinated against COVID-19