Senior / Patient Service Associate, Population Health & Integrated Care Office (PHICO) [Contract]

Singapore National Eye Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Patient Service Associate to enhance patient interactions and streamline administrative processes. This role involves being the key contact for community nurses and care coordinators, ensuring efficient management of registrations, appointments, and billing. The ideal candidate will possess strong communication and customer service skills, alongside proficiency in Microsoft Office. Join a dedicated team committed to providing quality healthcare services and make a meaningful impact in the lives of patients and their families. If you are passionate about healthcare and eager to contribute to a supportive environment, this opportunity is for you.

Qualifications

• 2 years of experience for NITEC/GCE holders; diploma holders welcome.
• Proficient in Microsoft Office applications.

Responsibilities

• Assist Community Nurses and Senior Care Coordinator Associates.
• Manage registration, appointment scheduling, and billing.

Skills

Communication Skills

Customer Service

Problem-Solving

Education

NITEC/GCE N/O/A Levels

Diploma in Healthcare

Tools

Microsoft Office

Job description

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Senior / Patient Service Associate, Population Health & Integrated Care Office (PHICO) [Contract]

Job Category: Ancillary

Posting Date: 29 Mar 2025

The Job:

The Patient Service Associate (PSA) will serve as a point of contact who assists Community Nurses and Senior Care Coordinator Associates (SCCAs) / Care Coordinator Associates (CCAs) to answer calls and attend to general enquiries from SingHealth residents and patients. He/she will manage registration, appointment scheduling, referrals and billing to ensure smooth consultation with SingHealth HSG team. He/she will support the SingHealth HSG team in administrative and secretariat duties such as referral management, data collection and management, report collation and arrangement of multidisciplinary team sessions.

Job Requirements:

1. NITEC/GCE N/O/A Levels with 2 years of experience
2. Diploma holders (preferably healthcare related) with 0 years of experience
3. Proficient in Microsoft Office (Word, Excel, PowerPoint)