Senior / Patient Service Associate, Outpatient Clinic Operations (Service Support)

Singapore National Eye Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a leading healthcare institution as a Senior Patient Service Associate, where you will play a vital role in ensuring seamless clinic operations. This position involves delivering exceptional customer service, managing patient registrations, and supporting nursing staff in various patient-related activities. You'll thrive in a dynamic environment that values communication and interpersonal skills. If you are passionate about providing outstanding service in the healthcare sector, this is an excellent opportunity to make a difference in patients' lives while working alongside dedicated professionals.

Qualifications

• Diploma or equivalent in any discipline is required.
• Relevant experience in healthcare or customer service is advantageous.

Responsibilities

• Deliver excellent customer service to support clinic operations.
• Assist nursing and clinical staff on patient-related activities.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Education

Diploma in any discipline

NITEC in Service Skills

GCE O Level

Tools

Microsoft Office

Job description

Senior / Patient Service Associate, Outpatient Clinic Operations (Service Support)

Job Category: Ancillary

Posting Date: 5 Apr 2025

You will deliver professional and excellent customer service to support the smooth operation of the clinics. You will perform frontline duties involving registration, patient requests or enquiries, and appointment scheduling. In addition, you will assist the nursing and clinical staff on patient-related activities.

Requirements

1. Diploma in any discipline / NITEC in Service Skills / GCE O Level
2. Relevant experience in healthcare, hospitality, or customer service industry will be advantageous
3. Proficient in Microsoft Office applications
4. Customer-oriented with good communication and interpersonal skills