Senior / Patient Service Associate, Outpatient Clinic Operations (Service Support)

Singapore General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare facility in Singapore seeks a Customer Service Representative for clinic operations. The role involves providing professional service to patients, managing appointments, and supporting clinical staff. Candidates should be customer-oriented with relevant qualifications in healthcare or service industries, and familiarity with Microsoft Office is essential.

Qualifications

• Diploma in any discipline / NITEC in Service Skills / GCE O Level.
• Relevant experience in healthcare, hospitality or customer service is advantageous.
• Proficient in Microsoft Office applications.

Responsibilities

• Deliver excellent customer service to support clinic operations.
• Perform registration, patient requests, and appointment scheduling.
• Assist nursing and clinical staff on patient-related activities.

Skills

Customer-oriented

Communication skills

Interpersonal skills

Education

Diploma in any discipline

NITEC in Service Skills

GCE O Level

Tools

Microsoft Office applications

Job description

You will deliver professional and excellent customer service to support the smooth operation of the clinics. You will perform frontline duties involving registration, patient requests or enquires and appointment scheduling. In addition, you will assist the nursing and clinical staff on patient-related activities.

Requirements

• Diploma in any discipline / NITEC in Service Skills / GCE O Level
• Relevant experience in healthcare, hospitality or customer service industry will be advantageous
• Proficient in Microsoft Office applications
• Customer-oriented with good communication and interpersonal skills