Senior / Patient Service Associate, Outpatient Clinic Operations (Billing)

Singapore National Eye Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Patient Service Associate to join their outpatient clinic operations. In this dynamic role, you will be the face of the clinic, delivering exceptional customer service and ensuring the smooth operation of daily activities. You will handle cashiering duties, manage appointment scheduling, and provide essential support to the team. If you have a passion for helping others and thrive in a fast-paced environment, this opportunity is perfect for you. Join a dedicated team committed to providing top-notch care and support to patients in need.

Qualifications

• Diploma or equivalent in any discipline required.
• Experience in healthcare or customer service is advantageous.

Responsibilities

• Deliver excellent customer service to ensure smooth clinic operations.
• Perform cashiering duties and manage appointment scheduling.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Education

Diploma in any discipline

NITEC in Service Skills

GCE O Level

Tools

Microsoft Office

Job description

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Senior / Patient Service Associate, Outpatient Clinic Operations (Billing)

Job Category: Ancillary

Posting Date: 9 Apr 2025

You will deliver professional and excellent customer service to support the smooth operation of the clinics. You will perform cashiering duties for services rendered to patients and maintain clinic cash floats. You will also reconcile the counter collections and ensure timely submission of reports to the Business Office. In addition, you will manage appointment scheduling requests and provide secretariat support.

Requirements

1. Diploma in any discipline/ NITEC in Service Skills / GCE O Level
2. Relevant experience in healthcare, hospitality or customer service industry will be advantageous
3. Proficient in Microsoft Office applications
4. Customer-oriented with good communication and interpersonal skills