Senior / Patient Service Associate, Outpatient Clinic Operations (Billing)

Singapore General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution is seeking a customer service support staff to ensure smooth clinic operations. The role involves delivering excellent service, managing appointment requests, and handling cashier duties, ideal for candidates with relevant experience in healthcare or customer service.

Qualifications

• Relevant experience in healthcare, hospitality or customer service will be advantageous.
• Customer-oriented with good communication and interpersonal skills.

Responsibilities

• Deliver professional and excellent customer service to support clinic operations.
• Perform cashiering duties and manage appointment scheduling requests.
• Reconcile counter collections and submit reports to the Business Office.

Skills

Customer-oriented

Communication

Interpersonal skills

Proficiency in Microsoft Office

Education

Diploma in any discipline

NITEC in Service Skills

GCE O Level

Job description

You will deliver professional and excellent customer service to support the smooth operation of the clinics. You will perform cashiering duties for services rendered to patients and maintain clinic cash floats. You will also reconcile the counter collections and ensure timely submission of reports to the Business Office. In addition, you will manage appointment scheduling requests and provide secretariat support.

Requirements

• Diploma in any discipline/ NITEC in Service Skills / GCE O Level
• Relevant experience in healthcare, hospitality or customer service industry will be advantageous
• Proficient in Microsoft Office applications
• Customer-oriented with good communication and interpersonal skills