Senior / Patient Service Associate, Outpatient Clinic Operations

Singapore General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution is seeking a customer service professional to enhance clinic operations in a frontline role. The ideal candidate should possess relevant qualifications and experience, along with strong communication and interpersonal skills. This position offers a rewarding opportunity to support patients and healthcare staff.

Qualifications

• Diploma or Higher NITEC / NITEC / GCE 'O'/ 'N' Level with 2 years' experience.
• Previous hospitality, nursing or frontline customer service experience preferred.

Responsibilities

• Provide excellent customer service to ensure smooth operations of the clinics.
• Perform registration, appointment scheduling, and cashiering duties.
• Assist nursing and clinical staff with patient-related activities.

Skills

Customer-oriented

Communication

Interpersonal skills

Education

Diploma or Higher NITEC / NITEC / GCE 'O'/ 'N' Level

Tools

MS Office

Job description

You will provide professional and excellent customer service to ensure smooth operations of the clinics. You will perform frontline duties involving registration, appointment scheduling as well as cashiering. You will also assist the nursing and clinical staff on patient-related activities.

Requirements

• Diploma or Higher NITEC / NITEC / GCE 'O'/ 'N'Level with 2 years' experience
• Previous hospitality, nursing or frontline customer service experience will be advantageous
• Proficient in MS Office applications
• Customer-oriented with good communication and interpersonal skills