Senior / Patient Service Associate (Inpatient Ward) (2-year Contract)

Woodlands Health; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

Woodlands Health is seeking a customer service-oriented individual for an integral role in patient admissions at their new integrated health campus. Responsibilities include handling patient queries, payment collection, and scheduling, while requiring bilingual communication skills and customer service experience. Join a forward-thinking organization in providing quality care in Singapore's North-Western region.

Qualifications

• Possess at least a GCE 'N' or 'O' levels, Professional Certificate/NITEC/Higher NITEC or Diploma.
• Experience in frontline customer service preferred.
• Ability to speak two or more languages/dialects.

Responsibilities

• Perform admission procedure and coordinate with Bed Management Unit.
• Collect payment for services and provide financial counselling.
• Assist with appointment scheduling and maintain cleanliness of wards.

Skills

Customer Service

Bilingualism

Computer Literacy

Education

GCE 'N' or 'O' levels

Professional Certificate/NITEC/Higher NITEC or Diploma

Job description

Company description:

Woodlands Health (WH) provides care for the North-Western population in Singapore. We will operate a purpose-built integrated Campus set to open progressively from 2023. The Campus will include a fully integrated acute and community hospital, specialist outpatient clinics, intermediate and long-term care facilities and green healing spaces. We will offer a comprehensive range of acute, sub-acute, rehabilitative and transitional care services, working closely with partners to deliver seamless care within and beyond our Campus. Since 2016, WH has started serving and empowering residents in their health journey through our Community Nurse Posts and outreach efforts. In September 2020, WH introduced the GPFirst Programme in the North and opened the first community-based Urgent Care Centre at Kampung Admiralty making urgent care more accessible to residents living nearby.

Job description:

Main Duties & Responsibilities

• Perform admission procedure and coordinate with Bed Management Unit for bed booking and reservation
• Attend to queries from both internal and external customers
• Render assistance to patients when necessary
• Collect payment for services rendered and accountable for payment collected
• Provide financial counselling to patients
• Assist with appointment scheduling for patients' follow up
• Order ward supply items such as stationaries and inventory management
• To maintain the cleanliness and tidiness of the wards' counters

Requirements

• Possess at least a GCE 'N' or 'O' levels, Professional Certificate/NITEC/Higher NITEC or Diploma
• Possess the ability to speak two or more languages / dialects to liaise with dialects speaking patients
• Computer literate
• Possess experience in frontline customer service preferred
• Possess the ability to work 2 rotating shifts, including weekends and public holidays

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.