Senior / Patient Service Associate, Inpatient Operations

Changi General Hospital; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated administrative professional to enhance patient experiences. This role involves performing essential administrative duties, managing billing and registration, and providing excellent customer service. Ideal candidates will possess strong interpersonal and communication skills, along with proficiency in Microsoft Office applications. With a supportive work environment and opportunities for growth, this position is perfect for those eager to make a positive impact in the healthcare sector.

Qualifications

• 1 to 2 years of working experience, preferably in healthcare.
• Candidates with no prior experience are welcome.

Responsibilities

• Perform administrative duties and provide customer service to patients.
• Responsible for registration, billing, and appointment scheduling.

Skills

Interpersonal Skills

Communication Skills

Microsoft Office Proficiency

Education

GCE ‘O’ / ‘A’ Level

NITEC

Higher NITEC

Diploma in relevant discipline

Job description

Responsibilities:

• Perform administrative duties and provide customer service to our patients
• Responsible for registration and billing, payment/deposit collection, appointment scheduling as well as providing financial advice to patients
• Scheduling follow-up appointments for patients.
• Assist with planned admissions at ambulatory centres, supporting OT resource management and admitting/discharge processes
• Any other duties assigned from time to time

Requirements:

• GCE ‘O’ / ‘A’ Level, NITEC, Higher NITEC or Diploma in any relevant discipline
• 1 to 2 years of working experience, preferably in healthcare industry
• Candidates with no prior experience are welcome to apply
• Good interpersonal & communication skills
• Proficient in Microsoft Office applications

Working Schedule (Staggered hours):

• Mon - Fri (Office hours) Staggered
• Weekends and Public Holidays on rotation basis.