Senior/Patient Service Associate, Call Centre Shared Services (16 Wks Contract)

Singapore National Eye Centre; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A prominent healthcare institution in Singapore is seeking a Senior/Patient Service Associate for a 16-week contract. The role involves managing various forms of patient interactions, assisting with appointment scheduling, and addressing complaints. Candidates should have at least Higher NITEC/NITEC or GCE qualifications, and prior experience in customer service is an advantage. A positive attitude and strong engagement skills are essential.

Qualifications

• At least Higher NITEC/ NITEC/ GCE N/ O/ A Levels.
• Candidates with Diploma in service related field can be considered for the position.
• Prior experience in service industry will be an advantage.

Responsibilities

• Attend to calls, faxes, emails, and live chats from patients and their families.
• Assist with rescheduling and cancellation of appointments.
• Handle and resolve complaints and feedback.

Skills

Customer service

Team player

Engagement skills

Education

Higher NITEC/ NITEC/ GCE N/ O/ A Levels

Diploma in service related field

Job description

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Senior/Patient Service Associate, Call Centre Shared Services (16 Wks Contract)

Job Category: Administration

Posting Date: 24 Jul 2025

You will be required to attend to calls, faxes, emails and other forms of interactions (including but not limited to live chats, messaging) from patients, patients’ family members, members of public, other government agencies, other public and private health institutions and SingHealth staff, with regards to general enquiries and appointment related matters. You will assist with the rescheduling and cancellation of Radiology appointments and review the patients’ appointments for Specialist Outpatient Clinic consults to the respective Central Appointment Call Centres. Your duties also include handling and resolving complaints and feedback, and assisting with collecting and collating calls information and/ or statistics, where required.

Job requirements:

At least Higher NITEC/ NITEC/ GCE N/ O/ A Levels

Candidates with Diploma in service related field can be considered for the Senior Patient Service Associate position

Prior experience in service industry will be an advantage

Team player with a positive attitude

Ability to engage people over the phone in a courteous, timely and professional manner