Senior Patient Service Associate, Business Office (Financial Counselling) (6-month Contract)

Singapore National Eye Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Patient Service Associate for their Business Office. In this dynamic role, you will provide essential financial counselling to patients, guiding them through healthcare financing options and ensuring their needs are met with empathy and professionalism. Your responsibilities will also include maintaining accurate documentation and participating in quality improvement initiatives. If you are a motivated individual with strong communication skills and a passion for customer service, this opportunity is perfect for you to make a significant impact in the healthcare sector.

Qualifications

• Diploma required with at least 1 year of relevant experience.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Provide financial counselling to patients and next-of-kin.
• Attend to enquiries and ensure timely case closures.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Adaptability

Education

Diploma

Job description

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Senior Patient Service Associate, Business Office (Financial Counselling) (6-month Contract)

Job Category: Ancillary

Posting Date: 21 Mar 2025

Job Description:

You will provide inpatient financial counselling to patients and their next-of-kin involving patient consent and authorization, estimated bills, healthcare financing and assistance schemes, payment options and payment collection. You will attend to financial counselling enquiries and follow through timely case closures. Other responsibilities include computation of statistical information, checking of document completeness, maintaining secured document keeping, participating in quality improvement projects, and providing administrative support to the department.

Requirements:

1. Diploma, preferably with at least 1 year of relevant experience
2. Good team player with strong interpersonal and communication skills
3. Highly motivated, independent and adaptable to change
4. Customer-oriented and meticulous with a flair for numbers