Senior Patient Service Associate, Business Office (Financial Counselling)

KK Women's & Children's Hospital; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a financial counsellor to provide inpatient counselling to patients and their families. Responsibilities include handling financial inquiries, ensuring accurate documentation, and supporting quality improvement projects. The ideal candidate has a diploma, strong communication skills, and a customer-oriented mindset. This role offers the opportunity to make a meaningful impact on patient experiences.

Qualifications

• 1+ year of relevant experience preferred.
• Strong interpersonal and communication skills.
• Highly motivated and adaptable to change.
• Meticulous with a flair for numbers.

Responsibilities

• Provide inpatient financial counselling to patients and their next-of-kin.
• Attend to financial counselling enquiries and ensure timely case closures.
• Participate in quality improvement projects and provide administrative support.

Skills

Interpersonal skills

Communication skills

Analytical skills

Customer orientation

Education

Diploma

Job description

Overview

You will provide inpatient financial counselling to patients and their next-of-kin involving patient consent and authorization, estimated bills, healthcare financing and assistance schemes, payment options and payment collection. You will attend to financial counselling enquiries and follow through timely case closures. Other responsibilities include computation of statistical information, checking of document completeness, maintaining secured document keeping, participating in quality improvement projects, and providing administrative support to the department.

Responsibilities

• Inpatient financial counselling to patients and their next-of-kin involving patient consent and authorization, estimated bills, healthcare financing and assistance schemes, payment options and payment collection.
• Attend to financial counselling enquiries and follow through timely case closures.
• Other responsibilities include computation of statistical information, checking of document completeness, maintaining secured document keeping, participating in quality improvement projects, and providing administrative support to the department.

Qualifications

• Diploma, preferably with at least 1 year of relevant experience
• Good team player with strong interpersonal and communication skills
• Highly motivated, independent and adaptable to change
• Customer-oriented and meticulous with a flair for numbers