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Senior Patient Service Associate, Business Office (Financial Counselling)

Sengkang General Hospital

Singapore

On-site

SGD 40,000 - 55,000

Full time

7 days ago
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Job summary

A healthcare institution in Singapore is seeking a Financial Counsellor to support patients and their families with financial inquiries and billing options. The role requires at least a Diploma and a year of relevant experience. Ideal candidates should possess strong interpersonal skills, be customer-oriented, and adept at handling numbers. Join this team-oriented environment committed to quality improvement and patient support.

Qualifications

  • At least 1 year of relevant experience in financial counselling.
  • Good team player with strong interpersonal and communication skills.
  • Highly motivated and independent, adaptable to change.
  • Meticulous with a flair for numbers.

Responsibilities

  • Provide inpatient financial counselling to patients and families.
  • Attend to financial counselling enquiries and ensure timely case closures.
  • Compute statistical information and check document completeness.
  • Maintain secured document keeping and support department projects.

Skills

Interpersonal skills
Communication skills
Customer-oriented
Adaptability

Education

Diploma

Job description

Job Description:

You will provide inpatient financial counselling to patients and their next-of-kin involving patient consent and authorization, estimated bills, healthcare financing and assistance schemes, payment options and payment collection. You will attend to financial counselling enquiries and follow through timely case closures. Other responsibilities include computation of statistical information, checking of document completeness, maintaining secured document keeping,participating in quality improvement projects, and providing administrative support to the department.

Requirements:

Diploma with at least 1 year of relevant experience

• Good team player with strong interpersonal and communication skills

• Highly motivated, independent and adaptable to change

• Customer-oriented and meticulous with a flair for numbers

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