Senior Patient Service Associate, Business Office (Financial Counselling)

Sengkang General Hospital Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated financial counsellor to assist patients and their families with financial matters related to healthcare. In this role, you will provide essential support by guiding patients through financial options, ensuring clarity on estimated bills, and facilitating payment processes. Your strong interpersonal skills will enable you to effectively communicate and assist diverse patients, while your meticulous nature will ensure accurate documentation and case management. Join a collaborative team that values adaptability and customer orientation, making a significant impact on patient experiences in the healthcare sector.

Qualifications

• Diploma with at least 1 year of relevant experience required.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Provide inpatient financial counselling to patients and their next-of-kin.
• Attend to financial counselling enquiries and ensure timely case closures.

Skills

Interpersonal Skills

Communication Skills

Customer Orientation

Analytical Skills

Education

Diploma

Job description

Job Description:

You will provide inpatient financial counselling to patients and their next-of-kin involving patient consent and authorization, estimated bills, healthcare financing and assistance schemes, payment options and payment collection. You will attend to financial counselling enquiries and follow through timely case closures. Other responsibilities include computation of statistical information, checking of document completeness, maintaining secured document keeping,participating in quality improvement projects, and providing administrative support to the department.

Requirements:

• Diploma with at least 1 year of relevant experience

• Good team player with strong interpersonal and communication skills

• Highly motivated, independent and adaptable to change

• Customer-oriented and meticulous with a flair for numbers