Senior/Patient Service Associate, Admissions (Contract to Regular)

Singapore General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospital in Singapore is seeking a front-line service ambassador to enhance patient experience during admissions. The role includes administrative tasks such as patient registration, handling enquiries, and ensuring smooth operational processes. Ideal candidates should possess good communication skills and customer service experience, and are willing to work in a shift environment.

Benefits

Opportunity for contract conversion

2-year contract with potential benefits

Qualifications

• Candidates with Diploma or higher are welcome.
• Preferred experience in frontline customer service and hospital operations.
• Outgoing personality and service-oriented.

Responsibilities

• Assist in patient registration and maintain accurate records.
• Handle enquiries and schedule appointments.
• Collect deposits and offer pre-admission financial counselling.

Skills

Interpersonal Skills

Communication Skills

Customer Service

IT Data/Information System

Education

Diploma/Higher NITEC/NITEC/O levels

Tools

SAP System

Job description

You will be the ambassador of the hospital to provide excellent front-line services to our patients for admission. You are required to assist in the registration of patients, maintain complete information and accurate records in the patients' system database.

Your duties and responsibilities include general administrative duties, handling enquiries on patients' admissions, scheduling of patients' appointments, collect deposits and payments from patients and offering pre-admission financial counselling as part of the admission process.

Requirements:

• Candidates with Diploma/Higher NITEC/NITEC/O levels are welcome to apply .

• Experience in frontline customer service and/or practical knowledge of hospital operation are preferred.

• Proficientin IT data/information system. Knowledge in SAP system would be an added advantage.

• Outgoing and pleasant personality with good interpersonal and communication skills.

• Service oriented and patient focused.

• Candidate will be on 2-dayalternate On/Off 12-hourrotating shifts pattern.

• Successful candidate will be offered 2 years contract, with an opportunity for conversion to regular contract.