Senior/Patient Service Associate, Admissions (Contract to Regular)

Singapore General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Singapore General Hospital is seeking a Front-Line Services Ambassador to assist patients with admission-related tasks, maintain patient records, and handle financial counselling. The ideal candidate will have a diploma, experience in customer service, and strong IT skills, particularly with the SAP system. This role includes working in a 12-hour rotating shift pattern over two days. A supportive personality and patient-focused attitude are essential.

Qualifications

• Candidates must have a diploma or equivalent qualifications.
• Experience in frontline customer service is preferred.
• Proficiency in IT data/information systems is required.

Responsibilities

• Assist in the registration of patients and maintain accurate records.
• Handle enquiries on patient admissions and schedule appointments.
• Provide pre-admission financial counselling as needed.

Skills

Customer service experience

Interpersonal skills

Communication skills

IT proficiency

Education

Diploma/Higher NITEC/NITEC/O levels

Tools

SAP system

Job description

You will be the ambassador of the hospital to provide excellent front-line services to our patients for admission. You are required to assist in the registration of patients, maintain complete information and accurate records in the patients' system database.

Your duties and responsibilities include general administrative duties, handling enquiries on patients' admissions, scheduling of patients' appointments, collect deposits and payments from patients and offering pre-admission financial counselling as part of the admission process.

Requirements:

• Candidates with Diploma/Higher NITEC/NITEC/O levels are welcome to apply .

• Experience in frontline customer service and/or practical knowledge of hospital operation are preferred.

• Proficientin IT data/information system. Knowledge in SAP system would be an added advantage.

• Outgoing and pleasant personality with good interpersonal and communication skills.

• Service oriented and patient focused.

• Candidate will be on 2-dayalternate On/Off 12-hourrotating shifts pattern.

• Successful candidate will be offered 2 years contract, with an opportunity for conversion to regular contract.