Senior/Patient Service Associate, Admissions (Contract to Regular)

KK WOMEN'S AND CHILDREN'S HOSPITAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospital in Singapore seeks a front-line services ambassador. The role involves assisting patients with admissions, managing inquiries, and maintaining customer records in a supportive, interactive environment. Candidates with a customer service background and relevant qualifications are encouraged to apply for this contract position.

Qualifications

• Diploma/Higher NITEC/NITEC/O Levels candidates encouraged to apply.
• Experience in frontline customer service preferred.
• Knowledge in SAP is an added advantage.

Responsibilities

• Assist in patient registration and maintain records in the patient database.
• Handle inquiries on admissions and schedule patient appointments.
• Collect deposits and provide financial counseling during admissions.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Data management

Education

Diploma/Higher NITEC/NITEC/O Levels

Tools

IT data/information system

SAP

Job description

You will be the ambassador of the hospital to provide excellent front-line services to our patients for admission. You are required to assist in the registration of patients, maintain complete information and accurate records in the patients' system database.

Your duties and responsibilities include general administrative duties, handling enquiries on patients' admissions, scheduling of patients'appointments, collect deposits and payments from patients and offering pre-admission financial counselling as part of the admission process.

Requirements:

• Candidates with Diploma/Higher NITEC/NITEC/O levels are welcome to apply.
• Experience in frontline customer service and/or practical knowledge of hospital operation are preferred.
• Proficient in IT data/information system. Knowledge in SAP system would be an added advantage.
• Outgoing and pleasant personality with good interpersonal and communication skills.
• Service oriented and patient focused.
• Candidate will be on 2-day alternate On/Off 12-hour rotating shifts pattern.
• Successful candidate will be offered 2 years contract, with an opportunity for conversion to regular contract.