Senior Patient Experience Specialist

Singapore National Eye Centre; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A healthcare institution in Singapore is seeking a self-driven individual to join the patient experience team. The role involves addressing patient feedback, collaborating with stakeholders, and managing service quality related projects. Candidates should have a degree and at least 3 years of relevant experience in customer or patient service, preferably in a healthcare setting. Excellent English communication skills and strong interpersonal abilities are essential for this role.

Qualifications

• At least 3 years of experience in customer/patient service or feedback management.
• Experience in a healthcare institution is preferred.
• Excellent command of English, both verbal and written.

Responsibilities

• Attend to patients’ feedback and seek input from stakeholders.
• Communicate findings and draft replies.
• Involve in recruitment of volunteers and service quality projects.

Skills

Customer service

Interpersonal skills

Conflict resolution

Education

Degree holder

Job description

A healthcare institution in Singapore is seeking a self-driven individual to join the patient experience team. The role involves addressing patient feedback, collaborating with stakeholders, and managing service quality related projects. Candidates should have a degree and at least 3 years of relevant experience in customer or patient service, preferably in a healthcare setting. Excellent English communication skills and strong interpersonal abilities are essential for this role.