Senior Parts & Service Consultant

Caterpillar Financial Services; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a skilled consultant to support dealers in enhancing their rebuild strategies. This role involves assessing dealer operations, leading initiatives to identify opportunities, and maintaining effective communication with partners. As a pivotal member of the team, you will help shape the future of rebuild processes, ensuring customer satisfaction and fostering strong relationships. If you are passionate about problem-solving and strategic thinking, this is the perfect opportunity to make a significant impact in a dynamic environment.

Benefits

Comprehensive benefits package

Potential bonuses

Day-one benefits

Business travel opportunities

Qualifications

• Deep knowledge of repair options and rebuild processes.
• Understanding of dealer rebuild operations.
• Strong data analytic skills.

Responsibilities

• Assess dealers' rebuild operations and recommend solutions.
• Lead initiatives to identify new opportunities in rebuild models.
• Establish guidance for rebuild action plans and benchmarks.

Skills

Repair Options Knowledge

Rebuild Processes

Data Analytic Skills

Customer Focus

Service Excellence

Consulting

Effective Communications

Influencing

Problem Solving

Relationship Management

Strategic Thinking

Job description

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team that cares not just about the work we do, but also about each other. We are the makers, problem solvers, and future world builders creating stronger, more sustainable communities. We don't just talk about progress and innovation here — we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

Support dealers in developing strategies to grow in the CI rebuild space. This role involves working closely with dealers to establish Rebuild Processes and Go To Market Strategies, acting as a consultant in the CI Rebuild space.

What You Will Do

1. Assess Dealers' Rebuild operations: Understand their Rebuild Operations and Go to Market Strategies, and recommend solutions.
2. Lead Rebuild Deep Dive Initiatives: Identify new opportunities and create lifecycle solutions to address unmet customer needs within CI Rebuild Models.
3. Maintain Internal Communications: Ensure Rebuild Deep Dives align with organizational changes and communicate proactively with MBD and Product Group partners.
4. Establish Clear Guidance for Rebuild Action Plans: Create benchmarks to review the effectiveness of Rebuild Strategies and foster a collaborative feedback framework.

What You Have

• Deep knowledge of repair options, rebuild processes, and business.
• Understanding of dealer rebuild operations.
• Data analytic skills.

Top Candidate Will Also Have

• Customer Focus: Knowledge of aligning customer needs and satisfaction with business decisions, and creating customized solutions. Fosters strong customer relationships through delivery on commitments, open communication, and ongoing feedback. Advises others on creating customer-focused environments and measures customer satisfaction to improve service.
• Service Excellence: Knowledge of customer service concepts; ability to meet or exceed customer needs and expectations, resolve complex complaints, and recover from service failures.
• Consulting: Knowledge of providing technical or business guidance; explains requirements, develops opportunities, and keeps clients informed.
• Effective Communications: Ability to transmit and interpret ideas clearly; delivers helpful feedback, makes presentations, and writes reports.
• Influencing: Uses effective tactics to impact decisions; provides examples and describes influencing concepts.
• Problem Solving: Recognizes, anticipates, and resolves operational or process problems; develops alternatives and assesses risks.
• Relationship Management: Establishes and maintains healthy working relationships; responds promptly to requests and addresses critical issues.
• Strategic Thinking: Applies organizational acumen; implements go-to-market strategies, identifies strategic alliances, and makes sound recommendations.

Additional Information

• Business travel required — approximately 50%.
• Position based in Singapore.
• Caterpillar does not currently sponsor employment visas for this role; opportunities outside Singapore are available.

How We Support You (Employee Benefits)

Our goal is a rewarding career with a comprehensive benefits package, including day-one benefits, potential bonuses, and additional perks.

About Caterpillar

Caterpillar Inc. is a leading manufacturer of construction and mining equipment, engines, turbines, and locomotives, committed to building a sustainable, low-carbon future.

Posting Dates:

April 23, 2025 - May 6, 2025

Caterpillar is an Equal Opportunity Employer (EEO).

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