Senior Operations Specialist

Smartlead; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

An innovative SaaS startup is seeking an Operations Executive to oversee day-to-day operations. This role involves analyzing and optimizing processes, managing projects, and utilizing automation tools to enhance efficiency. Ideal candidates will have 2-4 years of experience in SaaS environments, strong project management skills, and proficiency in tools such as Notion and Airtable. The position supports a remote-first work culture emphasizing productivity and growth opportunities.

Qualifications

• 2-4 years of experience in high-growth SaaS or tech operations environments.
• Demonstrated expertise in process design, project management, and stakeholder coordination.
• Ability to work independently, prioritize tasks effectively, and adapt to changing priorities.

Responsibilities

• Analyze and optimize operations processes to enhance efficiency and scalability.
• Utilize dashboards and data tools to track, interpret, and report key performance indicators (KPIs).
• Lead end-to-end project delivery, ensuring adherence to timelines, budgets, and desired outcomes.

Skills

Process design

Project management

Stakeholder coordination

Automation tools

Dashboarding platforms

Strong communication skills

Tools

Notion

Airtable

Zapier

Retool

Job description

The Operations Executive position at Smartlead.ai is a crucial role within our cutting-edge platform designed to revolutionize cold email outreach and drive revenue growth for businesses. As a bootstrapped and profitable startup recognized among the top 4% of the world's fastest-growing SaaS companies, we are seeking a diligent professional with SaaS industry experience to join our team.In this role, you will serve as an operational generalist, overseeing day-to-day operations across various functions such as customer support and process optimization. Your responsibilities will include creating dashboards to monitor key metrics, implementing automations to enhance workflow efficiency, and collaborating with the Head of Operations to identify and address operational bottlenecks as we expand our operations.Key Responsibilities:- Analyze and optimize operations processes to enhance efficiency and scalability- Utilize dashboards and data tools to track, interpret, and report key performance indicators (KPIs)- Lead end-to-end project delivery, ensuring adherence to timelines, budgets, and desired outcomes- Identify operational bottlenecks and implement data-driven solutions for long-term success- Harness automation and SaaS tools to streamline workflows and minimize manual efforts- Facilitate clear and effective communication across teams, sharing updates, risks, and insights- Manage vendor relationships, from contract negotiations to ongoing performance evaluationsTo excel in this role, you should possess:- 2-4 years of experience in high-growth SaaS or tech operations environments- Demonstrated expertise in process design, project management, and stakeholder coordination- Ability to work independently, prioritize tasks effectively, and adapt to changing priorities- Hands-on experience with automation tools and dashboarding platforms like Notion, Airtable, Zapier, and Retool- Proven proactive approach, keen eye for inefficiencies, and a knack for systematizing processes- Strong written and verbal communication skills for effective collaboration across departments and levelsAt Smartlead.ai, you'll enjoy a remote-first culture that prioritizes productivity, high ownership, and swift decision-making. Our people-first mindset emphasizes both performance and well-being, offering growth opportunities that align with our company's expansion. Join us in transforming the landscape of cold email outreach and unlocking new possibilities for revenue growth and market expansion.,

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