Senior Operations Specialist

GXS Bank Pte. Ltd.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A rapidly growing digital bank in Singapore seeks a Senior Operations Specialist to provide daily operational support and drive process improvements in Credit Operations. The ideal candidate will have a Bachelor's degree and 5-7 years of experience in the Banking and Finance industry. Strong analytical, problem-solving, and communication skills are essential. Join us to help redefine banking through innovative technology.

Qualifications

• 5-7 years of relevant experience in Banking and Finance, primarily in MSME/SME credit operations.
• Able to lead independently and provide proactive input.
• Comfortable with reports and organized with attention to detail.

Responsibilities

• Provide operational support in daily activities.
• Drive process improvement and automation initiatives.
• Collaborate with teams to enhance customer journeys.

Skills

Analytical skills

Problem-solving skills

Communication skills

Organizational skills

Education

Bachelor's Degree in Business Administration / Banking and Finance / Accountancy

Job description

Senior Operations Specialist page is loaded

Senior Operations Specialist

Apply locations Singapore, Singapore time type Full time posted on Posted 30+ Days Ago job requisition id R-2025-07-101543

Get to know our Team :
We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are
focused on promoting and developing healthy saving and investment practices across generations.

Get to know the Role :
We are living in exciting times. Technology is reshaping how we live and we want to use it to redefine how financial services are offered, which is why Singtel and Grab are coming together.
Singtel is Asia’s leading communications group connecting millions of consumers and enterprises to essential digital services while Grab is the leading technology company in Southeast Asia

offering everyday services to consumers. Together, we have big dreams to unlock and financial inclusion for people in our region is just one. We want to build a digital bank with the right

foundation - using data, technology and trust to solve problems and serve customers.

This person will have the responsibility to provide daily operational support on day to day operational activities. He/she will also be involved in driving and implementing new/existing

process automation initiatives.

The day-to-day activities include:
Credit Operations
● Be the subject matter expert in Credit Operations.
● Support day to day operational activities within Credit Operations.
● Ensure processes are performed in adherence to our Risk and Control framework.

Regularly review and perform process gap analysis and recommend workflow/process improvement to mitigate risks where required.
● Provide oversight of vendor(s) and ensure key performance indicators and service level
agreements are met to support the business objectives
● Understand and analyse key metrics for and collaborate with various teams including but not limited to Business, Product and Technology

teams to drive process improvement, enhance customer journey, improve productivity, efficiency and effectiveness of the lending process.
● Collaborate with various function leads to review new, existing or potential operational problems, complaints and queries and ensure they

are resolved promptly and satisfactorily.
● Drive digitization activities related to Credit Operations and provide user requirements where appropriate
● Participate in User Acceptance Testing for new processes/workflows
● Drafting and maintenance of new and existing procedures for Credit Operations

The must haves :
● A Bachelor's Degree in Business Administration / Banking and Finance / Accountancy or a relevant discipline.
●5 -7 years of relevant experience within the Banking and Finance industry, primarily in MSME/SME credit operations.
● Able to lead and work independently, and proactively providing suggestions and input in a fairly new set up.
● Good analytical and problem solving skills.
● Strong written and verbal communication skills.
● Comfortable working with worksheets / reports and must be well organised, meticulous and detailed oriented.
● Proven ability to work under pressure and meet deadlines.
● Proven ability to work within a team environment in a productive and supportive manner.
● Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment.
● Should have a deep desire to excel and develop a career in a fast growing tech company.
● Should have demonstrated integrity and respect in the performance of their duties.

About Us

We live in a fast-paced, highly interconnected world. Technology has transformed the way we live, work, bank and pay.

We want to revolutionise banking as we know it today, by leveraging the extensive ecosystems, technology expertise and fintech experiences of our parent companies, Grab and Singtel, to serve everyday consumers and small businesses better.

Join us today to empower Southeast Asia's everyday consumers and entrepreneurs.