Senior Operations Executive / Operations Executive (Specialist Outpatient Clinics)

Singapore General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution seeks a Clinic Manager to oversee operations, ensuring high-quality service and efficient processes. The ideal candidate will have a Bachelor’s Degree, strong interpersonal skills, and at least 2 years of healthcare experience. Duties include staff management and performance data analysis to improve clinic efficiency.

Qualifications

• Bachelor’s Degree required.
• 2 years healthcare experience preferred.
• Strong interpersonal, analytical, and organisational skills essential.

Responsibilities

• Oversee frontline clinic staff and manage operations.
• Handle patient feedback and improve KPIs.
• Review processes to enhance operational efficiency.

Skills

Interpersonal skills

Analytical skills

Organisational skills

Communication skills

Time management

Education

Bachelor’s Degree in any discipline

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

The Job:

You will take on a primarily patient fronting role and oversee a team of frontline clinic staff to ensure the smooth operations of the clinic and that a high level of service is provided to our patients. Your responsibilities include, but are not limited to, the following:

• Staff management and deployment
• Handle patient feedback
• Review and streamline processes to enhance operations efficiency
• Prepare and analyse performance data and reports and initiate recommendations to improve the department’s KPIs
• Work with various stakeholders to plan and implement strategies to address the identified needs for improvement

Requirements:

• Bachelor’s Degree in any discipline, with preferably 2 years healthcare experience. Entry Levelcandidates will be considered for Operations Executive position.
• Possess strong interpersonal skills to communicate constructively with colleagues, peers and subordinates.
• Able to exhibit initiative, demonstrate an ability to work independently, and manifest good team-spirit qualities.
• Good analytical, organisational and communication skills (verbal and written), strong time management skills and the ability to multi-task.
• Proficient in Microsoft Word, Excel and PowerPoint